General Manager, San Antonio Health and Wellness Center

ENDEAVORS•San Antonio, TX

About The Position

The General Manager of the San Antonio Health and Wellness Center oversees all aspects of the center’s operations. This includes strategic planning, financial management, and ensuring seamless delivery of services for clients. The role encompasses responsibility for budget forecasting and execution, human resources, customer service, client relations, operations, tenant management, outreach and all other duties typically associated with general management. The General Manager will lead efforts to maintain a high standard of care and service across various offerings, including behavioral health, physical therapy, fitness classes, yoga, meditation, psychiatry, massage therapy, acupuncture.

Requirements

Bachelor’s degree, preferably in Business Management or Administration, but not required.
Minimum of two (2) years of experience in general management or a leadership role within a health, wellness, or related setting.
Experience with customer service, outreach and operations management is essential.
Valid driver’s license with a clear record.
Ability to travel as needed for organizational purposes.
Must be flexible to work evenings and weekends as required.

Nice To Haves

Familiarity with health and wellness programs and working with diverse populations, including veterans and first responders, is a plus.
Certification in wellness, fitness, or health-related disciplines is a plus.

Responsibilities

Oversee and manage all daily operations of the Health and Wellness Center, ensuring all programs function effectively and efficiently.
Lead marketing and outreach initiatives to raise awareness of the center’s programs and attract new clients and tenants.
Develop and implement strategic plans to optimize center operations and enhance service delivery.
Manage the center’s budget, including forecasting, financial reporting, and executing cost- effective solutions.
Ensure exceptional customer service and maintain strong relationships with clients and tenants.
Oversee tenant management, including lease agreements, communication, and collaboration with external providers and stakeholders.
Collaborate with program leaders to evaluate, maintain, and improve service offerings such as behavioral health, fitness, and complementary therapies.
Monitor compliance with policies, procedures, and regulations to ensure high-quality, safe, and ethical operations.
Conduct regular reviews of Key Performance Indicators (KPIs) to evaluate program success and identify areas for improvement.
Work closely with senior leadership to align center operations with organizational goals and mission.
Represent the center in local, state, and national forums, promoting partnerships and advocating for the center’s services and mission.
Perform other duties as assigned to support the overall success of the center.