General Manager

Dans Overhead Doors & More Acquisition LLCPleasant Hill, IA
Onsite

About The Position

Come join our team and open the door to an amazing career at Dan’s Overhead Doors & More! We have an immediate need for a General Manager at our Pleasant Hill, IA location. Dan’s Overhead Doors & More is one of Iowa’s leading garage door companies. We believe in not only being a business of integrity, but a part of our community. With our commitment to quality, professionalism, and customer satisfaction, we have built a solid reputation as a trusted provider of garage door installation, maintenance, and repair services for over 40 years. Our team of experts is known for their attention to detail and commitment to delivering the best solutions for our customers' needs. The General Manager will be responsible for all aspects of operations to ensure efficient and effective service delivery. This role requires a combination of technical expertise in garage door systems, leadership skills, and business acumen to drive growth and profitability.

Requirements

  • Proven experience in a managerial role, preferably in the garage door service or similar skilled-trade industry.
  • Previous sales experience
  • Valid driver's license and clean driving record.
  • Strong leadership skills with the ability to motivate and manage a diverse team.
  • Excellent communication and interpersonal abilities.
  • Proficiency in computer applications and software relevant to service management.
  • Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

Nice To Haves

  • Technical knowledge of garage door systems and repair techniques is preferred.

Responsibilities

  • supervise and lead a team of technicians and administrative staff
  • assign tasks, schedule work shifts, and ensure adequate staffing levels
  • provide training, coaching, and mentorship to team members to enhance their skills & performance
  • conduct performance evaluations and address any disciplinary issues as necessary
  • coordinate service calls & dispatch technicians to customer locations
  • ensure timely & quality completion of service/repair jobs
  • monitor inventory levels of parts & supplies to maintain adequate stock levels
  • implement & enforce safety protocols to ensure a safe working environment for employees and customers
  • build & maintain strong relationships with customers to understand their needs and expectations
  • address customer inquiries, concerns, & complaints promptly and professionally
  • seek feedback from customers to continuously improve service quality and customer satisfaction
  • monitor customer trends and competitor activity to identify new wholesale opportunities
  • assist with quoting, site checks, and commercial project bids
  • collaborate with the marketing team on campaigns, promotions, and branded materials for both retail and wholesale
  • build long-term relationships with both retail customers and wholesale dealer accounts
  • provide excellent service & support to local contractors, builders, and resellers
  • develop & implement strategies to attract new customers and retain existing ones
  • collaborate with the marketing team to create promotional materials & campaigns
  • identify opportunities for upselling additional products or services to customers
  • quoting, selling, site checking and other essential sales responsibilities
  • prepare & manage the budget for the service location
  • monitor financial performance against targets & implement corrective actions as needed
  • identify cost-saving opportunities & optimize operational efficiency to maximize profitability
  • establish & enforce quality standards for service delivery
  • conduct regular inspections & audits to ensure compliance with company policies and industry regulations
  • implement continuous improvement initiatives to enhance service quality and efficiency

Benefits

  • Competitive salary
  • Medical, dental, and vision insurance with multiple plan options
  • Short and Long-Term Disability
  • Employer-paid Life Insurance with buy-up options
  • Accident Care
  • Hospital Indemnity
  • 401(k) with Employer Match
  • Employee Assistance Program (EAP)
  • Generous Paid Time Off (PTO)
  • Paid Holidays
  • Team member recognition & reward programs

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Education Level

No Education Listed

Number of Employees

1-10 employees

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