General Manager

Dans Overhead Doors & More Acquisition LLC•Pleasant Hill, IA

just now•Onsite

About The Position

Come join our team and open the door to an amazing career at Dan’s Overhead Doors & More! We have an immediate need for a General Manager at our Pleasant Hill, IA location. Dan’s Overhead Doors & More is one of Iowa’s leading garage door companies. We believe in not only being a business of integrity, but a part of our community. With our commitment to quality, professionalism, and customer satisfaction, we have built a solid reputation as a trusted provider of garage door installation, maintenance, and repair services for over 40 years. Our team of experts is known for their attention to detail and commitment to delivering the best solutions for our customers' needs. The General Manager will be responsible for all aspects of operations to ensure efficient and effective service delivery. This role requires a combination of technical expertise in garage door systems, leadership skills, and business acumen to drive growth and profitability.

Requirements

Proven experience in a managerial role, preferably in the garage door service or similar skilled-trade industry.
Previous sales experience
Valid driver's license and clean driving record.
Strong leadership skills with the ability to motivate and manage a diverse team.
Excellent communication and interpersonal abilities.
Proficiency in computer applications and software relevant to service management.
Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

Nice To Haves

Technical knowledge of garage door systems and repair techniques is preferred.

Responsibilities

supervise and lead a team of technicians and administrative staff
assign tasks, schedule work shifts, and ensure adequate staffing levels
provide training, coaching, and mentorship to team members to enhance their skills & performance
conduct performance evaluations and address any disciplinary issues as necessary
coordinate service calls & dispatch technicians to customer locations
ensure timely & quality completion of service/repair jobs
monitor inventory levels of parts & supplies to maintain adequate stock levels
implement & enforce safety protocols to ensure a safe working environment for employees and customers
build & maintain strong relationships with customers to understand their needs and expectations
address customer inquiries, concerns, & complaints promptly and professionally
seek feedback from customers to continuously improve service quality and customer satisfaction
monitor customer trends and competitor activity to identify new wholesale opportunities
assist with quoting, site checks, and commercial project bids
collaborate with the marketing team on campaigns, promotions, and branded materials for both retail and wholesale
build long-term relationships with both retail customers and wholesale dealer accounts
provide excellent service & support to local contractors, builders, and resellers
develop & implement strategies to attract new customers and retain existing ones
collaborate with the marketing team to create promotional materials & campaigns
identify opportunities for upselling additional products or services to customers
quoting, selling, site checking and other essential sales responsibilities
prepare & manage the budget for the service location
monitor financial performance against targets & implement corrective actions as needed
identify cost-saving opportunities & optimize operational efficiency to maximize profitability
establish & enforce quality standards for service delivery
conduct regular inspections & audits to ensure compliance with company policies and industry regulations
implement continuous improvement initiatives to enhance service quality and efficiency