General Manager, Indiana Based Property

People People•Greenwood, IN

About The Position

The Property General Manager is a senior manager responsible for overseeing and optimizing the performance, operations, and site level direction of a large multifamily apartment complex (>1000 units). This person works with a team of direct reports and colleagues to ensure that all aspects of property operations - from leasing and maintenance to financial performance and capital improvements - are executed efficiently, profitably, and in compliance with applicable regulations.

Requirements

Bachelor's degree preferred, Real Estate, Finance, Property Management, or a related field.
Significant experience (typically 8–15 years, depending on portfolio size) in multifamily property or multi-property environment.
Required minimum 2-3 years demonstrated success operating a large property of 700 units or more.
Proven track record of managing a large property, overseeing third-party management, and leading cross-functional teams across leasing, maintenance, finance, and resident services.
Strong financial acumen - budgeting, forecasting, P&L analysis, capital planning.
Deep knowledge of property operations: maintenance, leasing, resident relations, regulatory compliance (housing laws, fair housing, safety), vendor/contractor management.
Excellent leadership, communication, interpersonal, and organizational skills.
Ability to make strategic decisions and manage complex, multi-site operations.
Familiarity with property management software and tools (Yardi, MRI, or similar) preferred.

Nice To Haves

Advanced degree a plus but not always required.
(Typical in large-scale multifamily operations.)

Responsibilities

Strategic & Operational Oversight Provide leadership and direction for the operations and asset management of for a large scale multi-family apartment property.
Develop and implement operational strategies, policies, and standard operating procedures for property management, maintenance, leasing, resident services, and vendor management.
Collaborate with Director of Operations to align plans with investment business plans, growth objectives, and long-term value-add strategies.
Financial Management & Reporting Work with Director of Operations to develop budgeting, forecasting, and financial reporting across assigned properties - including operating budgets, capital expenditure planning, and monthly/quarterly performance reporting.
Monitor financial performance (income, expenses, cash flow), analyze variances, and implement corrective action plans to maximize revenue and control costs.
Develop, approve, coordinate capital improvement plans: scope, budgets, timelines, draw requests, and oversight of construction or renovation work across the portfolio.
Property & Asset Operations Monitor KPI's with a closed loop feedback system and provide performance recommendations and feedback for property level personnel on leasing, marketing, resident retention and satisfaction, occupancy goals, and rent collection.
Provide guidance for property maintenance, preventive maintenance programs, vendor/contractor management (e.g., maintenance, landscaping, janitorial, repairs), and physical condition of properties.
Ensure compliance with regulatory requirements, local/state/federal housing laws (including fair housing), lease compliance, safety standards, and any applicable funding program guidelines (if affordable housing aspects exist).
Leadership & Team Management Build, supervise, mentor, and develop property management teams - including property/site managers, maintenance staff, leasing/marketing staff, and administrative personnel - across multiple properties.
Set performance expectations, conduct performance reviews, and ensure accountability for all team members and, if applicable, third-party management vendors.
Identify value-add opportunities and implement initiatives to improve property performance and returns (e.g., renovations, repositioning, enhanced services, branding, cost efficiencies).