Full Service General Manager(Tex-Mex Experience)

HC-Resource•Charlotte, NC

About The Position

HC-Resource is seeking an experienced and dynamic General Manager in North Carolina with full-service, high-volume leadership and Tex-Mex concept experience (or strong relevant experience with Tex-Mex menus, margarita/cocktail programs, and service style). We’ve built a stellar reputation for quality food, strong beverage selections, and exceptional hospitality. We’ve grown significantly since opening our first restaurant in 2004—and we credit that growth to hiring, developing, and rewarding talented leaders. As we continue to expand, we’re focused on bringing in the best people to lead teams and deliver an unforgettable guest experience. If you have a passion for friendly people, made-from-scratch food, craft beer and cocktails (hello margaritas), and hospitality leadership, we want to talk to you! General Manager (Tex-Mex | Full-Service) — North Carolina

Requirements

Proven success leading high-volume, full-service restaurants as a GM (or strong AGM ready for the next step)
Strong Tex-Mex experience (or closely related concept experience) with the ability to drive an authentic, fun, hospitality-forward guest experience
Leadership qualities that motivate, coach, and develop a high-achieving team
Exceptional guest service instincts and a track record of building loyal regulars
Ability to set teams up for success: lead by example, set high standards, delegate effectively, and develop people
Commitment to creating a safe, fun, and clean environment where employees thrive and guests recommend you to friends
Strong operational discipline across sales, costs, quality, hospitality, cleanliness, and speed
Ensures safety and security of employees, guests, and company assets
Communicates openly, clearly, and effectively with a positive, solutions-oriented demeanor

Responsibilities

Recruit, hire, train, and develop a high-performing full-service FOH/BOH team known for industry-leading hospitality
Lead day-to-day restaurant operations with a hands-on presence: floor leadership, guest engagement, and shift execution
Partner with culinary leadership to support consistent Tex-Mex food quality, speed-of-service, and guest experience standards
Drive and maintain strong beverage execution: beer, cocktails, and margarita-forward service standards
Maintain inventory controls to eliminate out-of-stocks and achieve at least monthly turns—especially on bottled beer and liquor where inventory tends to sit longest
Deliver and uphold industry-leading training, service steps, and team accountability
Manage employee relations through clear communication, coaching, and leadership styles tailored to individual needs
Ensure store conditions meet or exceed company goals for cleanliness, organization, and guest-ready presentation
Analyze financial and accounting reports (sales, labor, prime cost, inventory, trends) and take action to improve results
Control expenses (food cost, beverage cost, payroll, inventory, cash controls, etc.) to meet or beat budget guidelines
Post staff schedules within company timelines and ensure proper coverage for volume and events
Complete recurring tasks on or before deadlines with strong operational follow-through
Maintain a professional image and culture that reflects the brand at all times
Deliver excellent customer service—resolve issues quickly and create repeat guests
Run great shifts: calm, confident leadership with standards, urgency, and positive energy
Maintain 95%+ on government health inspections and uphold food safety expectations across the building