General Manager - Dallas, Texas

Tech-24 A Commercial Food Service Repair Company Inc•Euless, TX

About The Position

Tech24 and its subsidiaries, United Service Technologies, a national leader in commercial foodservice equipment repair and maintenance, is seeking a General Manager for our Dallas, TX location. As part of Tech24’s coast-to-coast network, we deliver expert service to restaurants, healthcare facilities, retail, and more. Our mission is to provide fast, reliable, and professional service every time. We are looking for a strategic, results-driven General Manager to lead UST's operations in Dallas. This role oversees daily operations, financial performance, and team development, ensuring exceptional customer service and operational excellence.

Requirements

Bachelor’s degree or equivalent combination of education and professional experience.
Minimum of 6 years in a leadership role within a high-paced service-based organization.
Industry experience in facility maintenance, HVAC, refrigeration, or commercial kitchen equipment repair preferred.
Proven experience managing P&L operations and leading diverse teams.
Familiarity with dispatching systems and ERP platforms.
Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and Power BI.
Strong verbal and written communication skills.

Nice To Haves

Strong leadership presence with the ability to inspire and motivate teams.
Excellent analytical, financial, and organizational skills.
Ability to manage multiple priorities and meet deadlines in a dynamic environment.
Experience in cost control, forecasting, and operational optimization.
A commitment to safety, team development, and customer satisfaction.
Effective problem-solving skills and a proactive, hands-on management approach.

Responsibilities

Provide overall leadership and direction for local operations, ensuring alignment with company goals and values.
Oversee full profit and loss (P&L) responsibility, using key performance indicators (KPIs) and analytics to drive operational and financial performance.
Collaborate with regional and national business development teams to support market expansion through both organic and strategic growth initiatives.
Enforce company policies and ensure compliance across all operational areas.
Conduct performance evaluations and provide ongoing coaching to support employee development and job satisfaction.
Develop, implement, and manage annual budgets, operational plans, and financial forecasts.
Make informed business decisions based on financial analysis and operational data.
Foster open communication and collaboration with leadership across Tech24’s regional and national network.
Set business strategy and translate corporate goals into local execution.
Provide clear direction and accountability for service, projects, and support teams.
Build and maintain a strong culture of safety, integrity, and customer focus.
Lead organizational change and continuous improvement initiatives.
Oversee daily field service operations (HVAC, refrigeration, mechanical, etc.).
Ensure timely dispatch, scheduling, and resource allocation.
Monitor KPIs: response time, first-time fix rate, call-backs, labor utilization.
Implement and enforce safety policies, regulatory compliance, and quality standards.
Maintain fleet, tools, and assets in safe and operational condition.
Own the P&L for the Center / business unit.
Manage annual budgets, forecasts, and cost controls.
Ensure proper billing, margin management, and cash flow practices.
Track profitability by service contracts, projects, and customer accounts.
Partner with sales teams to grow customer base, service lines and project /installation revenue.
Expand key customer relationships and ensure high customer satisfaction.
Review bids, estimates, and proposals for accuracy and profitability.
Monitor competitive landscape and adjust pricing / offerings.
Recruit, hire, and retain technicians, dispatchers, and managers.
Provide coaching, mentoring, and career development for team members.
Drive technician training and certification programs (technical + safety).
Build bench strength for future: technicians, office staff, and future leadership roles.
Manage workforce planning to meet seasonal and customer demand.
Ensure compliance with OSHA, EPA, DOT, and local safety regulations.
Maintain proper licensing and certifications for business and staff.
Investigate accidents, near-misses, and quality issues; implement corrective actions.
Protect company assets (vehicles, inventory, tools, intellectual property).
Ensure consistent, professional service delivery.
Track and improve customer satisfaction and retention.
Resolve escalated customer issues and service failures.
Promote proactive communication and accountability with clients.
Provide timely reporting on KPIs, financial results, and operational metrics.
Conduct regular business reviews with senior leadership.
Use data to identify trends and make informed business decisions.
Hold teams accountable for results.
Embrace new technologies (field service software, IoT, predictive maintenance tools).
Drive process improvements to reduce waste and improve response times.