General Manager

Andy Frain Services • Tuscaloosa, AL

2h • Hybrid

About The Position

At Andy Frain Services, we don’t just manage venues—we create world-class experiences. From the roar of a stadium to high-traffic commercial hubs, our team is the backbone of safety and service. We are looking for a General Manager who is more than just an administrator. We need a strategic visionary, a relationship builder, and a "cool under pressure" leader to head our operations in the Tuscaloosa area. If you have a passion for the energy of live events and the grit to lead a large-scale team to excellence, we want to talk to you. As General Manager, you are the leader of your market. You’ll own the strategy that drives business growth, ensures client "wow" moments, and maintains the highest standards of operational integrity. You aren't just filling schedules; you are building a culture of dignity, respect, and elite performance. We operate where the action is. We believe in treating every associate with dignity and every client with "stellar" service. This isn't just a job behind a desk; it’s an opportunity to influence the safety and enjoyment of thousands of fans and customers.

Requirements

• 5–7 years climbing the ranks in Sports & Entertainment or Venue Management.
• A Bachelor’s degree is required to help you navigate the complexity of this role.
• Knowledge of industry best practices.
• "Hands-on" and results-oriented leadership style.
• Ability to facilitate progressive change and lead by example.
• Ability to negotiate high-stakes contracts in the boardroom and pivot to coaching a frontline supervisor on the concourse.

Nice To Haves

• Membership of IAVM or NCS4

Responsibilities

• Scout new business opportunities and expand our footprint while keeping current clients thrilled.
• Lead the charge on everything from venue best practices to workplace safety, ensuring every event runs like clockwork.
• Mentor a diverse team of Account Managers and Supervisors.
• Be responsible for the "full lifecycle" of our talent—from the first interview to the final promotion.
• Manage budgets, analyze performance indicators, and drive the branch toward its long-term goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees