General Manager

Destination Pet, LLC•Scarborough, ME

19h•Onsite

About The Position

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! We are looking for a General Manager to lead our team at Mutty Paws Academy. Destination Pet, headquartered in Irving, Texas, is a national network of pet-obsessed professionals dedicated to elevating the love and lives of our pet families through total pet care. With more than a century of experience, our founders understood the need for better pet healthcare and believed in the value of integrating pet services from veterinary medicine to, grooming, boarding, daycare, training and more. By connecting the experts behind the scenes, we get to know our pet families in a way that allows us to offer proactive, convenient, and personalized advice and care.

Requirements

Must be a passionate team player and a strong motivator.
Must have strong background in driving performance excellence through strong people management.
Five plus years in full P&L management responsibility preferably in hospitality, service and / or retail environments.
Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
Proficiency in computer applications including Microsoft Office Suite and database applications.
Ability to multi-task with strong time management skills.
Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
Excellent oral presentation, writing, and analytical skills.
Strong interpersonal, communication, and motivational skills.
Must have exceptional strong customer service experience and skills.
Veterinary, boarding and/or grooming experience required.
Must have experience in managing inventory and accounts payable.
Must be able to work evenings, weekends and holidays.
Must frequently lift 40 pounds.
Must be able to be on feet for the duration of your shift.
Must be able to stand, walk and climb stairs frequently.
Must be able to work on computer system and work multi-line telephone.
Must be able to handle dogs on leashes.
Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Nice To Haves

BS/BA is a plus.

Responsibilities

Supports the mission, vision, culture and policies of Destination Pet.
Ensures exceptional customer service, through personal contact with customers, associate training, resolution of customer complaints, and delivery of services.
Collaborate with the Destination Pet Support Staff on a regular basis (Operations, Human Resources, Marketing, Facilities, Legal, etc.)
Ensure the cohesiveness of all aspects of pet care services and cross training where necessary.
Manages all staff at center; recruits, hires, motivates, trains, promotes, counsels, and terminates when necessary.
Oversees the scheduling of staff for work assignments, allowing staff to provide outstanding service while managing to a set budget.
Manages center payroll and ensures that payroll is approved in a timely manner.
Works with Destination Pet Human Resources to ensure center compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
Ensures safety of all employees by conducting safety training, enforcing of safe-handling rules, and complying with all safety related policies.
Prepares and delivers annual performance reviews to team members on a timely basis.
Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
Resolve any and all customer and staff complaints.
Actively manages center’s social media accounts through weekly postings and replying to customer comments.
Creates, implements and executes on local marketing programs to acquire new customers and grow sales.
Attends community events and partners with local businesses to promote Destination Pet services.
Maintains appropriate inventory of supplies; reorders and restocks as necessary.
Monitors and manages all computer systems located in the center.
Addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
Utilizes financial reports and statistics.
Responsible for cash management, including accepting cash, check, and credit card payments for services; and for end-of-day cash drawer balance.
Ensures that bank deposits are completed as needed.
Promotes and markets Destination Pet’s programs and services in the surrounding community.
Assists other team members as needed.
Performs other duties as assigned.