General Manager

Moe's Southwest Grill • Hokes Bluff, AL

350d • $65,000 - $75,000

About The Position

The general manager is responsible for managing the daily operations of our Moe's Southwest Grill. This includes ensuring that all guests are satisfied with their dining experience, overseeing the development and performance of managers, shift leaders and team members. In addition, they are responsible for optimizing profits by utilizing Sterling Systems.

Requirements

• Previous restaurant experience is a must.
• Knowledge of computers (MS Word and Excel).
• Must possess a valid drivers license.
• Must be eligible to work in The United States.
• Must agree to a background check.

Nice To Haves

• College degree preferred but not required.
• A combination of related experience and education will be considered as an alternative.

Responsibilities

• Oversee and manage all areas of the restaurant to ensure guest satisfaction and increased profitability.
• Ensure 100% guest satisfaction in areas of Quality, Service & Cleanliness.
• Respond to guest complaints, taking any and all actions needed to ensure that the dissatisfied guest becomes a regular guest.
• Provide direction to team members regarding operational and procedural issues.
• Maintain an accurate and on-going staffing needs plan for your restaurant.
• Interview prospective employees and ensure the 4 steps of staffing are followed.
• Develop all team members by providing ongoing feedback.
• Conduct performance reviews to establish and evaluate performance goals.
• Create a work environment that is known in the community to be 'the place to work'.
• Enforce sanitary practices for food handling, general cleanliness and maintenance of exterior, kitchen and dining areas.
• Maintain a score of 90% or higher for all city/county health inspections and Steritech inspections.
• Ensure compliance with Moe's/Sterling Operational Standards.
• Maintain a professional image including cleanliness, uniforms and appearance standards.
• Manage food flow from ordering, receiving, storing and serving to ensure high quality product, proper portioning and low waste.
• Ensure that proper security procedures are in place to protect guests, employees and Sterling assets.
• Ensure a safe guest and working environment to reduce the risk of injury and accidents.
• Complete all necessary reports in a timely manner in the event that a guest or employee is injured.
• Effective shift management.
• Investigate any complaints or problems from Moe's Gotta Know or mystery shopper reports and make a plan to improve operations.
• Adhere to Sterling standards to increase sales and minimize costs.
• Utilize the monthly P&L to analyze areas for profitability improvement.
• Ensure that all financial reporting (invoices, personnel, payroll and administrative) are completed accurately, on time and in accordance with Sterling policies and procedures.
• Book one spirit night per month according to Sterling policies and procedures.
• Provide a strong presence in local community by having a high level of community involvement by the restaurant and personnel.

Benefits

• $65,000 - $75,000 BASED ON EXPERIENCE.
• Opportunity to become an operating partner in 1-2 years - $100K+.
• No late nights.

What This Job Offers

• Job Type: Full-time
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed
• Number of Employees: 101-250 employees