General Manager

Gold's Gym International • Laredo, TX

254d

About The Position

The General Manager of Aqua Auto Wash is responsible for overseeing the operational and management duties of the facility. This includes managing the operational budget, overseeing the sales process, and evaluating the performance of all related managers. The General Manager will also be involved in hiring, training, and scheduling staff, as well as mentoring subordinates and managing disciplinary actions. The role requires a strong focus on customer service, ensuring that the facility operates smoothly and meets high standards of cleanliness and operational soundness. Additionally, the General Manager will plan and promote special events to enhance customer engagement and drive sales.

Requirements

• High School diploma with five years professional experience; college degree preferred
• Auto Wash industry experience preferred but not required
• Ability to direct sales through outreach programs
• Strong customer service orientation with proven results
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls, and facilities maintenance
• Excellent verbal and written communication skills
• Open, participative leadership style and drive for excellence
• Strong work ethic, integrity, and professional demeanor
• Associate or Bachelor's degree in business or related field with two years of management experience preferred
• Current CPR Certification

Responsibilities

• Manage and maintain Aqua Auto Wash operational budget
• Oversee the sales process and systems
• Monitor and evaluate the performance of Aqua Auto Wash-related managers
• Hire, train, and schedule auto wash level staff
• Train and mentor subordinates
• Delegate and evaluate responsibilities of the sales team
• Manage disciplinary actions involving Aqua Auto Wash employees
• Provide high-level customer service in a retail environment
• Make effective decisions regarding customer service issues
• Plan and promote special events for Aqua Auto Wash
• Ensure the facility is clean and operationally sound

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees