General Manager

Q Hotels Management • Slidell, LA

325d

About The Position

The General Manager is responsible for successful operation of the hotel. The General Manager is required to lead, supervise and direct the operations of the hotel and its departments. They will motivate, and serve as the property leader at the hotel and to the corporate offices and owners. Manages and motivates all front office and guest services personnel with the daily supervision to include staffing, training, discipline, scheduling, payroll and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction. Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and availability calendar. Communicates with guests and associates both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information.

Requirements

• Previous work experience with the Marriott system.
• Previous experience as Front Desk Manager or Manager on Duty.
• Food and Beverage experience preferred.
• Strong personality for higher Guest Services and better working experience with Front Desk staff.
• Ability to work evenings and weekends.
• Proficient in computer knowledge with advanced computer skills required.
• Experience with hotel information systems required.

Responsibilities

• Lead, supervise and direct hotel operations and departments.
• Motivate and serve as the property leader at the hotel and to corporate offices and owners.
• Manage and motivate front office and guest services personnel.
• Conduct daily supervision including staffing, training, discipline, scheduling, and payroll.
• Monitor performance to ensure adherence to service and productivity standards.
• Check and control room reservations and front office systems.
• Manage supplies inventory, scheduling, forecasting, and department budget to maximize revenue.
• Compile and prepare financial reports, including rate and availability calendar.
• Communicate with guests and associates to answer questions and provide direction.
• Organize and conduct meetings to disseminate information.

Benefits

• Medical
• Dental
• Vision
• Life
• Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation