Pizza Hut-posted 8 months ago
Full-time • Manager
Navasota, TX
Food Services and Drinking Places

The General Manager (GM) is primarily responsible for all operational and financial aspects of their restaurant operations. It is the primary responsibility of the GM to achieve financial and operational results through leadership and direction of management teams and hourly employees (HE). It will be from this structure all monthly, quarterly, and yearly business objectives are consistently achieved.

  • Develop and maintain a high-performing management team and hourly employees.
  • Set expectations and direction through weekly manager meetings and quarterly customer training.
  • Conduct semiannual performance reviews for managers and hourly employees.
  • Work with Area Coach (AC) and management teams to set goals and action plans for operational and financial performance.
  • Ensure a positive and healthy work environment through contests and recognition programs.
  • Conduct monthly HQSC evaluations to improve food quality, service, and cleanliness.
  • Create measurable action plans to improve HQSC and mystery call scores.
  • Communicate issues clearly to maximize HQSC results.
  • Verify staffing levels to maximize sales on each shift.
  • Participate in community events to increase guest counts.
  • Monitor financial control procedures and create financial goals with AC.
  • Handle customer complaints and ensure proper communication of procedures.
  • Demonstrate superior credibility as a role model through leadership, communication, coaching, influencing, and integrity.
  • Participate in the selection and training of new managers and employees.
  • Ensure all employees complete learning zone modules for their position.
  • Set quarterly goals for store performance and management staff.
  • Conduct performance appraisals semiannually for managers and hourly employees.
  • Work a minimum of 40-45 hours a week if hourly and more if needed.
  • Salaried managers work 50-55 hours a week and more if the store is underperforming or understaffed.
  • Cover 9 peak periods a week and close the store at least 2 times a week.
  • Schedule shifts by 11:00 AM on Friday and post after dinner rush.
  • Maintain good curbside appearance and landscaping needs.
  • Experience in the restaurant industry.
  • Strong background in financial management.
  • Ability to develop and implement training programs.
  • Experience in community engagement and marketing.
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