General Manager

$57,200 - $61,360/Yr

Burger Lounge - Los Angeles, CA

posted 2 months ago

Full-time - Manager
Los Angeles, CA
501-1,000 employees
Food Services and Drinking Places

About the position

General Managers are the CEO of their store. They use best practices to deliver targeted revenues and profits by assisting in marketing efforts, managing the financials and providing a healthy and fun environment for employees. GMs are multi-taskers. They regularly juggle deadlines and oversee managing staff, administrative duties, inventory, quality control, ordering of supplies, front and back of house operations, respond to employee and guest concerns appropriately and have regular guest interaction. General Managers are required to work rotating shifts and should be able to fill in for any position at the restaurant. Essential Functions include spending 40% of their time on production work, which involves managing the quality of prep and menu items to ensure compliance with established standards, managing safety and sanitation practices, monitoring customer traffic, and ensuring proper portion controls are in place. They also take the lead in exhibiting friendly, helpful customer service for all employees to follow and supervise a staff of 5 to 10 employees each shift. The remaining 60% of their time consists of managerial and administrative work, which includes establishing the restaurant business plan, meeting financial objectives, controlling purchases and inventory, maintaining operations, and accomplishing human resource objectives by recruiting, selecting, orienting, and training staff. They are responsible for maintaining a safe, secure, and healthy facility environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations, and maintaining security systems. General Managers are also expected to facilitate workshops and meetings and work as troubleshooters in specific restaurants to correct operational problems.

Responsibilities

  • Manage quality of prep and menu items to ensure compliance with established standards
  • Manage safety and sanitation practices and ensure compliance with established standards
  • Monitor customer traffic and make adjustments as needed to decrease waiting times
  • Manage proper portion controls and ensure all customers are properly charged for menu items
  • Inspect all food product storage units each shift to ensure proper temperatures and conditions are maintained
  • Exhibit friendly, helpful customer service for all employees to follow
  • Supervise a staff of 5 to 10 employees each shift, assigning tasks and monitoring completion
  • Manage the cleaning and maintenance of all prep areas, dining room, restrooms, customer service and beverage areas
  • Establish restaurant business plan by surveying restaurant demand and preparing financial, marketing, and sales projections
  • Meet restaurant financial objectives by developing and preparing strategic and annual forecasts and budgets
  • Attract patrons by developing and implementing marketing, advertising, public and community relations programs
  • Control purchases and inventory by meeting with account manager and reviewing usage reports
  • Maintain operations by preparing policies and standard operating procedures
  • Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings
  • Accomplish restaurant human resource objectives by recruiting, selecting, orienting, and training staff
  • Maintain a safe, secure, and healthy facility environment by establishing and enforcing sanitation standards and procedures
  • Facilitate workshops and/or meetings
  • Work as a troubleshooter in a specific restaurant to correct operational problems

Requirements

  • Minimum of 5 years recent restaurant management experience
  • A college degree is a plus
  • Ability to remain calm under pressure and in a fast-paced environment
  • Leadership skills to rally the team during busy shifts and resolve conflicts
  • Reliable transportation and ability to arrive to work on time
  • Ability to work a flexible schedule, including weekends and evenings
  • Professional communication (verbal and written), good organization, and interpersonal skills
  • ServeSafe Certification maintained in good standing

Nice-to-haves

  • Experience in cost accounting and developing budgets
  • Proficiency in computer and communication skills
  • Strong focus on cleanliness and quality
  • Ability to diplomatically deal with difficult situations and people

Benefits

  • Comprehensive Medical/Dental/Vision/Life&ADD package
  • 401(k)
  • Instant Pay (Request up to half of a shifts earnings paid the following business day)
  • Free employee shift meals
  • Pre-Tax Parking & Transportation Benefit + 50% employer match
  • Discounted wellness, tickets, and travel
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