General Manager
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About The Position
The General Manager at Tim Hortons is a pivotal role responsible for overseeing the operational performance of the restaurant, ensuring that all objectives are met to achieve guest satisfaction. This position requires a strong focus on operational management, financial oversight, and people management. The General Manager is accountable for maintaining the highest standards of cleanliness, security, and overall restaurant operations. This includes ordering supplies, overseeing building maintenance, and ensuring compliance with health and safety regulations. The role demands a proactive approach to managing waste levels and ensuring that the restaurant adheres to the Always Fresh standards set by the company. In terms of financial management, the General Manager utilizes restaurant-specific information from the Continuous Performance Plan (CPP) to plan and work within budgets, maximize profits, and achieve sales and transaction targets. This includes controlling food, paper, and labor costs, as well as administering payrolls effectively. The General Manager is also responsible for recruiting and training new team members, managing performance, and motivating the team to meet and exceed targets. Building a strong team is essential, and the General Manager must identify and develop high-potential employees for future progression within the company. Communication is key in this role, as the General Manager must ensure ongoing communication with all shifts and maintain an open-door policy for team members. They are responsible for handling guest complaints and queries with professionalism and concern, ensuring that high standards of guest experience are maintained. Additionally, the General Manager prepares reports and performance analysis documentation, establishes relationships with the local community, and engages in activities that align with the company's corporate social responsibility programs. Health and safety are paramount in this role. The General Manager must be familiar with and comply with occupational health and safety legislation, ensuring that the restaurant has a robust health and safety program in place. This includes conducting regular workplace inspections, responding to unsafe acts and conditions, and reporting work-related injuries and illnesses. The General Manager is also responsible for enforcing compliance with health and safety policies and procedures among team members, initiating performance counseling, and taking disciplinary actions when necessary.
