General Manager
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About The Position
As a General Manager at Krystal Restaurants, you will play a pivotal role in balancing effective leadership with delivering exceptional service to our guests. Your primary focus will be on fostering a positive environment for both the restaurant team and the guests, while ensuring smooth restaurant operations. You will be responsible for developing your team, creating memorable guest experiences, championing the Krystal brand, and executing business planning strategies to meet financial goals. In your role, you will embody the People First promise, which emphasizes welcoming, including, growing, and celebrating each team member. You will consistently demonstrate the PRIDE values: Promote teamwork, Respect everyone, Impress customers, Deliver Results, and Exemplify Integrity. Your leadership will create a vibrant atmosphere in the restaurant, empowering your team through effective communication and regular engagement. You will coach and motivate Shift Leaders and Assistant Managers, recruit top talent, and recognize team achievements through various recognition tools. Creating great guest experiences is another essential aspect of your role. You will set clear expectations for service, ensuring that every guest interaction is fresh, friendly, and fast. By observing operations from the guest's perspective, you will take proactive measures to celebrate successes and address any areas for improvement. As a brand champion, you will represent Krystal in the community, driving sales through local marketing initiatives and community engagement. You will also implement company-wide promotions and ensure that your team effectively executes these initiatives. In terms of business planning, you will maintain a balance between providing high-quality experiences for employees and guests while achieving financial objectives. This includes developing sales forecasts, creating schedules, monitoring business performance, and managing inventory efficiently. You will also ensure that the restaurant complies with health, safety, and cleanliness standards, making it a safe and appealing environment for everyone.
