General Manager

Panera Bread-posted 3 months ago
Full-time • Manager
Nashville, TN
5,001-10,000 employees
Food Services and Drinking Places
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As a Panera General Manager, you help lead an amazing team and a popular neighborhood bakery-cafe to success. You own ultimate accountability for the success of your bakery-cafe by making key decisions and solving problems. You make the Warmth, Belonging, Growth, and Trust of Panera a reality with your team.

  • Build our culture of Warmth, Belonging, Growth, and Trust.
  • Ensure extraordinary guest experiences.
  • Own all aspects of leading, managing, and developing your team.
  • Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
  • Lead your cafe through ongoing training, including people development, coaching, planning and prioritization, and creative problem solving.
  • Hire and train new team members, and keep your team motivated, energized, and engaged.
  • Manage team performance to ensure your cafe's goals and quality standards are met, while ensuring extraordinary customer service.
  • Build subject matter experts within your cafe by coaching your managers and associates on certain responsibilities and then delegating those responsibilities to them.
  • Recognize and celebrate individual and team achievements.
  • Own the consistent delivery of high-quality operations and service.
  • Make sure Panera's standards of excellence are always maintained-and continually improved-at your bakery-cafe.
  • Upgrade operations as needed.
  • Motivate your team to meet (and exceed) your bakery-cafe's goals.
  • Adhere to cafe systems and processes to accomplish day-to-day operations.
  • Follow company policies and procedures and comply with all state and federal regulations.
  • Coach team members to ensure the cafe adheres to operational standards.
  • Ensure food safety standards are fully maintained.
  • Ensure a healthy and safe culture and workplace for your team.
  • Grow sales and maximize profitability.
  • Execute company and cafe strategies for sales growth and flow-through.
  • Manage associate labor to support and drive cafe profitability.
  • Maintain cafe costs and inventory.
  • Three years management experience (preferred)
  • Proven ability to direct, motivate, coach, and develop others in a fast-paced environment
  • Proven ability to drive positive results
  • Proven ability to run great shifts
  • Demonstrated understanding of the business
  • ServSafe certification
  • At least 18 years of age
  • Enjoy people and have great communication skills
  • Like the hustle and bustle of the hospitality industry
  • Can keep cool under pressure and deal with multiple types of people in a calm and fair manner
  • Can work flexible hours, including nights and weekends
  • Committed to, and experienced with, health and food safety
  • Want to have a positive impact on your customers and community
  • Competitive pay
  • Eligible for quarterly bonus
  • Free Meals on shifts
  • Career Growth Opportunities
  • Paid vacation & holidays for full-time team members
  • Medical, dental, vision, life insurance & 401(k) with match available
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