General Manager

Darden Restaurants • Paradise Valley, AZ

218d

About The Position

Ruth's Chris defined The American Steak House in 1965 and continues to set the standard for premier dining and empowering workplace culture. Take this opportunity to join the best of the best and advance your hospitality career by joining a company committed to helping you grow along with us, and great benefits like health, dental and vision insurance, management incentive performance plan, 401 (k) retirement plan with company match, generous paid time off, training and leadership development program, and dining discounts.

Requirements

• Demonstrate exceptional guest service mentality.
• Place high priority on the guest.
• Promote a superior individualized dining experience for each guest.
• Interact regularly and demonstrate a genuine interest to guests.
• Provide 'pressure point relief' to team as needed.
• Proactively build and nurture relationships in the community.
• Demonstrate a passion for food.
• Actively support the brand concept.
• Model and promote adherence to brand standards.
• Create and maintain optimum levels of morale, pride and team spirit.
• Work well with others and demonstrate an open, respectful communication style.
• Effectively select, train, and develop talented team members.
• Demonstrate confidence and lead by example.
• Set and uphold uncompromising high standards and expectations.
• Handle performance issues in a tough but fair manner.
• Demonstrate a strong interest in developing others.
• Provide continual feedback and celebrate success.
• Demonstrate basic computer skills including familiarity with Microsoft Word, Excel and Outlook.
• Able to read, interpret, and effectively act upon profit & loss and other financial data.
• Strong attention to detail and effective organization and time management skills.

Nice To Haves

• Extensive experience leading a high-volume, upscale concept restaurant.
• Wine knowledge required, experience as a sommelier preferred.
• Servsafe Food and Alcohol certification preferred.
• Some culinary experience or training a plus.
• Formal business education or a restaurant management degree a plus.
• Above average computer skills including familiarity with Microsoft Word, Excel and Outlook.

Responsibilities

• Conduct facility walk through (interior and exterior) to ensure a clean, safe and guest-friendly atmosphere and ambiance.
• Complete administrative office work to include answering emails and voicemails, entering sales reports, paying invoices, checking deliveries, etc.
• Review previous day's sales reports to ensure accuracy; investigate and resolve any discrepancies.
• Proactively and effectively communicate any discrepancies, unusual information/occurrences or other necessary information regarding the effective operation of the business.
• Review reservations and events scheduled for each day to ensure proper staffing based on projected volume.
• Perform kitchen and bar line check to ensure proper quality and quantity of food products; review inventory needs with Chef.
• Set, submit and achieve budgeted sales and profit levels for the restaurant.
• Conduct pre-shift meeting to review menu changes, specials, promotions, contests and/or problems with staff.
• Provide motivational leadership, communication and follow up to staff to ensure proper execution and commitment to company standards.
• Rotate through the stations of the restaurant (host, bar, dining, kitchen) throughout service to monitor activities and provide communication and feedback to team.
• Interact regularly with the guests to inquire about meal and make acquaintances.
• Complete closing duties to include entering tips, credit cards, and payroll; submit sales reports to Corporate.
• Facilitate weekly manager's meeting to review staffing, development, and training needs.
• Regularly monitor all systems in place which set and provide the required par and inventory levels of all raw products.
• Optimize sales potential by proactively planning, conducting and following-up local store marketing and public relations activities.
• Proactively recruit, hire and provide initial orientation and training for all restaurant personnel.
• Write and conduct timely performance reviews for each member of his/her management team.
• Review confirmed and pending banquets/special events with Sales Manager to ensure proper planning.
• Attend training courses and seminars throughout the year to build business and professional knowledge/skill levels.
• Build relationships within the community and community organizations to promote brand awareness and partnerships.

Benefits

• Health, Dental and vision insurance
• Management Incentive Performance Plan
• 401 (k) retirement plan with company match
• Generous paid time off
• Training and leadership development program
• Dining discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places