General Manager

Pizza Hut • Waller, TX

267d

About The Position

The General Manager (GM) is primarily responsible for all operational and financial aspects of their restaurant operations. It is the primary responsibility of the GM to achieve financial and operational results through leadership and direction of management teams and hourly employees (HE). It will be from this structure all monthly, quarterly, and yearly business objectives are consistently achieved.

Requirements

• Demonstrate superior credibility as a role model through leadership, communication, coaching, influencing, and integrity.
• Ability to set quarterly goals for store performance and management staff.
• Experience in conducting performance appraisals and providing feedback.
• Strong communication skills to convey expectations and new programs.
• Ability to work a minimum of 40-45 hours a week if hourly and more if needed.

Nice To Haves

• Experience in the restaurant industry.
• Knowledge of financial forecasting and inventory management.
• Ability to handle customer complaints effectively.

Responsibilities

• Develop and maintain a high-performing management team and hourly employees.
• Set expectations and direction through weekly manager meetings and quarterly customer training.
• Conduct semiannual performance reviews for managers and hourly employees.
• Work with Area Coach (AC) and management teams to set goals and action plans for operational and financial performance.
• Ensure a positive and healthy work environment through contests and recognition programs.
• Conduct monthly HQSC evaluations to improve food quality, service, and cleanliness.
• Create specific and measurable action plans to improve HQSC and mystery call scores.
• Verify staffing levels to maximize sales on each shift.
• Participate in recruitment and training of management and HE teams.
• Monitor financial control procedures and ensure consistent results.
• Communicate issues clearly to maximize HQSC results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places