General Manager

The Courtland Grand-posted about 1 year ago

Full-time • Manager

Atlanta, GA

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The position involves leading, supervising, and directing the operations and financial activities of the Courtland Grand Hotel. The role is focused on safeguarding the hotel's assets and creating a positive culture for both associates and guests, in line with HEI Hotels and Resorts' values.

Create and maintain a customer-driven hotel with a customer-keeping vision that inspires hotel associates.
Oversee the quality process to ensure customer satisfaction by consistent delivery of product quality and service.
Tour and visually inspect property on a daily basis.
Monitor property condition, cleanliness, cost control, and quality of product and service throughout the hotel.
Travel to attend corporate meetings, sales trips, and serve on committees such as Research, Development, and Standards committee.
Aid Human Resources with associate issues following HEI Hotel and Resorts' policies.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
Develop and delegate improvement plans for operation and review performance of management team.
Participate in community affairs and maintain a positive public image for the property and HEI Hotels and Resorts.
Meet with potential and current clients to promote the hotel.
Active involvement in the Sales and Revenue Management function including following HEI Key Meeting SOPs, involvement in Group site inspections and group closing process, and reviewing results from ESS/MPSI Measurement Tool.
Guide other members of the Executive Committee, Management, and staff to make sound business decisions.
Create and execute the financial objectives of the hotel.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Bachelor's degree preferred.
Minimum 5 years of management experience, preferably in both Rooms and Food and Beverage.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Ability to stand and move throughout hotel property and continuously perform essential job functions with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences.

Medical and Dental programs through Anthem Blue Cross Blue Shield
Vision insurance programs through EyeMed
Vacation, Sick and Holiday programs
Pet insurance through the ASPCA
Supplemental, Spousal and Child Life insurance
Short and Long-Term Disability plans
401(k) Savings Plan with matching funds
Discounts through 'YouDecide' and Hotel Room Discount programs
DailyPay program for early access to earnings

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