General Manager

About the position

The position involves creating and maintaining an environment where the Guest is always prioritized, ensuring a positive service experience. The role requires responding quickly to Guest concerns, hiring quality staff, and training employees to deliver total Guest satisfaction. Continuous improvement of employee skills and morale is essential, along with regular performance feedback. The manager will develop and execute the business plan, manage labor effectively, and ensure financial results while upholding company standards for food safety and sanitation. The role emphasizes personal integrity, performance orientation, and a focus on Guest satisfaction.

Responsibilities

• Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.
• Responds positively and quickly to Guest concerns.
• Hires high quality people who demonstrate and ensure consistent Guest satisfaction.
• Ensures all employees are trained and empowered to deliver total Guest satisfaction.
• Evaluates each employee's ability to maintain high levels of Guest satisfaction.
• Continuously improves the skills, knowledge and morale of all employees.
• Train, coach and provide regular performance feedback (positive and corrective).
• Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.
• Develops and executes the business plan (key elements include fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant.
• Utilizes labor effectively to meet budget.
• Responsible for financial results.
• Executes company-wide marketing programs.
• Enforces all labor laws (federal, state and local).
• Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and employees.
• Models and encourages CKE shared values.
• Is completely focused on and driven by the Guest.
• Is of high personal integrity and treats all employees with honesty, respect and dignity.
• Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.

Requirements

• High school diploma or equivalent.
• 3 - 5 years in management position (preferably restaurant experience).
• Able to work a standard 47 ½ - 50 hour work week; able to work flexible hours necessary to manage and operate the restaurant effectively.

Nice-to-haves

• Basic knowledge of computers.
• Financial/analytical aptitude including planning, budgeting, scheduling and P & L management.
• Organizational, planning and time management skills.
• Team building skills.
• Problem solving skills.
• Good verbal and written communication skills.