General Manager

Tishman Speyer Properties • New York, NY

294d • $175,000 - $225,000

About The Position

The General Manager reports to the Regional General Manager and is responsible for providing functional leadership to a class A commercial property at 520 Madison Ave in New York City. You will lead and manage the Property Management team with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. You will work with key Senior Management stakeholders to develop and execute asset plans aligned with the overall investment strategy. The successful candidate will bring a hospitality mindset, a wealth of operational and financial expertise and the ability to successfully lead a matrixed team.

Requirements

• 7+ years of experience in a similar role within real estate or facilities management industry.
• Bachelor's degree required.
• Financial management and business operations experience required.
• Proficient in Microsoft Office or equivalent.
• Ability to travel between floors and buildings in order to effectively communicate with the team and customers.

Nice To Haves

• Experience managing a multi-layered team.
• Takes initiative and is proactive leader always focused on continuous improvement.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational and project management skills.
• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset.
• Eager to be a part of a fast-paced and dynamic work environment.

Responsibilities

• Lead the Property Management and Maintenance teams to provide a best-in-class customer-focused experience throughout the property.
• Manage customer relationships including hospitality initiatives, and traditional operations management.
• Understand business needs and leverage our platform to solve real estate challenges.
• Coordinate unique ZO event programming with a focus on creating and maintaining a community atmosphere.
• Partner with Asset Management on various projects as determined by regional leaders and/or Managing Director.
• Responsible for the relationship between Owner and Property Management Agreement(s).
• Collaborate with the Leasing Team on all aspects, inclusive of marketing, relationship management and advertising campaigns.
• Responsible for City agency registrations and maintaining DOB, HPD, DOL, and 3rd party relations.
• Lead a cross-functional team to ensure all corporate objectives, policies and standards are met.
• Develop direct reports through mentoring.
• Identify growth potential and set objectives to achieve career advancement.
• Develop the annual operating budget and capital plan, and present to internal stakeholders and partners.
• Budget management and financial reporting for profit and loss variances, quarterly reforecasting, and investor reports.
• Oversee management of third-party maintenance contractors to ensure compliance with contractual obligations.
• Facilitate pre-built, landlord-built, customer-built projects, and drawing reviews.
• Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects.
• Assist the Design & Construction team with building projects and customer communications.

Benefits

• Base compensation range of $175,000 to $225,000.
• Discretionary annual bonus.
• Comprehensive medical, dental, and vision insurance.
• Life and disability insurance.
• 401(k) plan with matching contributions.
• Wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: Bachelor's degree