About the position
LUV Car Wash was founded in Sept of 2021, and we have rapidly grown to over 70 locations in 6 states, including CA, NV, FL, GA, PA, and NJ. We are looking to add a General Manager to our growing team to help us continue our mission to become the best car wash in the industry.
Responsibilities
- Responsible for all site operations including recruiting of staff, site safety, facilities management, customer service, driving sales, site compliance and the development of the car wash team.
- Recruit, train, coach and develop all teammates.
- Create a culture of accountability within your site for LUV’s operational procedures.
- Ensure compliance with LUV onboarding, orientation and training processes for all new teammates.
- Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
- Partner with HR on disciplinary issues including investigations and terminations.
- Partner with District Manager to drive local volume and sales through strategic community outreach and marketing efforts.
- Partner with District Manager on budget planning and forecasting.
- Manage incoming inquiries in a timely, pleasant manner.
- Review Paylocity reporting and approve payroll information for all employees on time.
- Complete all necessary checklists to standard and by associated deadlines.
- Ensure teammates are always using prescribed sales scripts and guide-on procedures.
- Ensure the site operates safely and in compliance with all regulatory, local, state and federal laws/regulations.
- Create genuine connections with customers and foster relationships through superior customer service to build membership sales.
- Create weekly schedule and manage site labor to LUV Car Wash standards.
- Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service.
- Handle all customer issues/complaints.
- Partner with Facilities to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner.
- Perform other duties as assigned.
Requirements
- HS Diploma or equivalent preferred.
- Bachelor’s Degree in business management, hospitality or related field a plus.
- Minimum of three (3) years management experience required.
- Management in restaurants or hospitality is highly preferred.
- Experience in car wash or automotive industry a plus.
- Excellent verbal and written communication skills.
- Strong organizational skills and ability to prioritize.
Benefits
- Bonus Eligible
- Overtime Available
- 401K match
- Health Benefits/HSA
- Vision
- Dental
- Life insurance
- Vacation
- Sick Time
- Employee Discount program
- EAP
