General Manager | West Elm | Hill Center

Williams-Sonoma • Nashville, TN

410d

About The Position

The General Manager at West Elm is responsible for leading the store team to achieve sales and operational goals while ensuring an exceptional customer experience. This role involves hiring, training, and developing associates, managing store operations, maintaining inventory levels, and upholding visual merchandising standards. The General Manager will foster a positive work environment aligned with the company's People First culture and corporate values.

Requirements

• Proven ability to manage staff to exceed sales goals, while meeting payroll goals
• Proven to identify top talent, create teams, and train/develop/retain great people
• Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities
• Proven ability to motivate and influence others through personal actions and examples
• Effective communication, organization and leadership skills
• 4 + years management experience in specialty retail and/or multi-unit retail business environment

Responsibilities

• Ensure store meets or exceeds sales and contest goals and meet payroll goals based on current trends
• Prioritize, plan, and adjust schedules and daily agendas to meet business goals; hold team accountable to achieving goals
• Train and motivate all associates through on-going programs in sales, customer service, and product knowledge
• Assess performance and provide on-going feedback
• Complete and deliver performance appraisals and development plans
• Ensure team provides an exceptional customer experience in the store to achieve world-class service standards
• Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed
• Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our 'People First' philosophy
• Work with District Managers and peers to develop best practices in store management

Benefits

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• Paid vacations and holidays
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits
• A wellness program that supports your physical, financial and emotional health
• Individual development plans and career pathing conversations
• Annual performance appraisals
• Cross-brand and cross-functional career opportunities
• Online learning opportunities through brand specific resources and WSI University
• Leadership development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: No Education Listed