General Manager West+Canada (Strategy&Operations)

BLACKLANE • Los Angeles, CA

96d

About The Position

As General Manager for US West & Canada, you will own the regional P&L, build and lead a high-performing team, and accelerate market growth across key hubs, including Vancouver and Calgary. Acting as the face of Blacklane in the region, you will represent the brand to customers, partners, and external stakeholders. This role calls for a dynamic, strategic leader with sharp analytical skills and the ability to thrive in a diverse, fast-evolving market environment.

Requirements

• Business builder mindset with a strong drive for growth.
• Charismatic leader who can inspire and lead a geographically distributed team.
• Able to design and execute strategies adapted to both urban corporate hubs and seasonal tourism peaks.
• Experience in the luxury/premium industry (e.g., high-end hotels, resorts, or tourism services) and ideally in mobility or startup environments.
• Thrives in a market with strong seasonality and diverse customer demands.
• Strong understanding of West Canada’s premium mobility market, including tourism flows, airport dynamics, and cross-border corporate travel with the US.
• Fluent in English; French is a strong asset, especially for cross-Canadian collaboration, and additional languages are a plus.

Responsibilities

• Design and implement a tailored strategy for West Canada, balancing the needs of corporate clients, premium tourism, and cross-border travel with the US West Coast.
• Own the West Canada P&L, ensuring financial goals are achieved through smart planning, operational efficiency, and proactive cost management.
• Recruit, develop, and lead a high-performing local team.
• Deliver best-in-class service to corporate clients, international travelers, and luxury hospitality partners.
• Represent Blacklane with regional stakeholders such as premium hotels, corporate travel managers, tourism boards, event organizers, and airport authorities.
• Use tools like Google Suite and Tableau to track performance and guide strategic decision-making.

Benefits

• Good salaries and automatic enrollment in the Virtual Stock Options Plan (VSOP).
• One complimentary ride per quarter to experience and evaluate chauffeur services.
• Free access to thousands of online courses on LinkedIn Learning.
• Weekly homecooked, quality office lunches in Berlin.
• Access to the Nilo Health platform for mental wellness and the WHOOP bracelet after one year.
• Social responsibility initiatives like Miracle flights.
• Monthly consultation days with C-Level team to share ideas and feedback.
• Hybrid office culture with a focus on in-person collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees