General Manager (WC) R1104 - Store 007029

Thorntons-posted 2 months ago
Full-time • Mid Level
Rancho Cordova, CA
1,001-5,000 employees
Gasoline Stations and Fuel Dealers
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The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience. The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and demonstration of core values. The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.

  • Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests.
  • Create a place of welcoming and belonging for our Guests and Team Members.
  • Oversee the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance.
  • Grow top line P&L performance and control key financial lines; understand reports and how the information can impact and/or increase sales.
  • Track and manage inventory through count execution and submitting accurate orders to remain in stock.
  • Delegate tasks to subordinate Team Members and follow up to ensure proper completion.
  • Engage and lead company initiatives.
  • Oversee food production to ensure food safety requirements are consistently met.
  • Develop well trained Team Members by following Thorntons' training processes as prescribed.
  • Support and guide team members through career path while holding Team Members to a high standard of execution.
  • Recruit, interview, hire and schedule all Team Members to ensure adequate coverage for all shifts.
  • Train and empower Team Members to de-escalate guest service issues.
  • Communicate with Team Members in a positive manner that motivates and inspires them.
  • Comply with all federal, state, and local inspectors by taking immediate and appropriate action.
  • Promote sales and profits working within the local community to partner and support events.
  • Regular and predictable in-person attendance.
  • Perform additional duties as assigned.
  • Minimum three (3) years single-unit management in retail and/or food and beverage industries.
  • High School Diploma or GED (Required).
  • Must have reliable transportation.
  • Valid driver's license (preferred).
  • Food Safety and Handling Certifications (This is preferred. If not possessed upon hire, must have the ability to obtain one).
  • Experience with PeopleMatter, Workday, Reflexis.
  • Experience with PDI, ESO.
  • Weekly pay.
  • Free dispensed beverage during your shift.
  • A free meal per shift.
  • Medical, dental, vision insurance.
  • 401k (matching company contribution).
  • Vacation.
  • Sick leave.
  • Life insurance.
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