General Manager, Waikiki Beach Marriott Resort & Spa

Marriott International • Waikiki, HI

289d • $344,000 - $457,000

About The Position

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of the Marriott brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position ensures Marriott International sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents Marriott Hotels & Resorts and JW brand values in all leadership actions.

Requirements

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in the management operations, sales and marketing, finance and accounting, or related professional area.

Nice To Haves

• General Manager experience in limited or full-service property.
• Ability and willingness to work flexible hours including weekends, holidays and late nights.
• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

Responsibilities

• Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share.
• Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with MHR/JW brand business strategies.
• Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team.
• Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance.
• Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the guest experience.
• Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction.
• Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication.
• Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction.
• Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences.
• Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property.
• Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards.

Benefits

• Salary range of $344,000 to $457,000 annually.
• Bonus program.
• Comprehensive health care benefits.
• 401(k) plan with up to 5% company match.
• Employee stock purchase plan at 15% discount.
• Accrued paid time off (including sick leave where applicable).
• Life insurance.
• Group disability insurance.
• Travel discounts.
• Adoption assistance.
• Paid parental leave.
• Health savings account (except for positions based out of or performed in Hawaii).
• Flexible spending accounts.
• Tuition assistance.
• Pre-tax commuter benefits.
• Other life and work wellness benefits.
• May include other incentives such as stock awards and deferred compensation plans.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: Bachelor's degree