General Manager - Travel Plaza

Prairie Band LLC•Holton, KS

About The Position

We are seeking a dynamic and experienced General Manager to oversee the operations of our new 24-hour Travel Plaza station. This 12,000 square-foot fueling facility will include a full-service convenience store, two quick-service dining options, EV charging capabilities, shower and laundry facilities with a proximity to a major tribal tourism hub with gaming, concerts, hotel, resort and a golf course. This leadership role offers an exciting opportunity to manage a busy, customer-focused environment, ensuring smooth daily operations, exceptional service, and overall business growth. The ideal candidate will bring strong management skills, a passion for hospitality, a proven track record and a commitment to safety and efficiency. "Relocation assistance may be available for highly qualified candidates.”

Requirements

7+ years of proven experience in retail, hospitality, or service management, preferably in a 24-hour or high-traffic environment.
Strong leadership and team management skills.
Excellent communication, collaboration and interpersonal abilities are a must.
Experience working within a Tribal organization and community setting is highly preferred.
Ability to handle multiple priorities and work effectively under pressure.
Knowledge of safety regulations, inventory management, and financial analysis.
Flexibility to work various shifts as needed for coverage, including nights, weekends, and holidays on occasion.
High school diploma or equivalent; a degree in business administration, management, or related field is preferred.
Must project a friendly, courteous, patient and professional image at all times, even under adverse conditions.
Proficiency in MS Office and various point-of-sale systems.
Physically mobile with reasonable accommodations.
Ability to sit, walk and stand for extended periods of time.
Ability to read computer screens, email and talk on the phone.
Ability to bend, reach, kneel, twist and grip items while working at assigned desk area.
Ability to lift up to twenty-five (25) pounds.

Responsibilities

Oversee the daily operations of the travel plaza, including retail, food service, enterprise fuel operations, and customer service areas.
Lead and motivate staff to deliver high-quality service and maintain a positive work environment.
Ensure compliance with safety, health, and environmental regulations.
Manage inventory, procurement, and vendor relationships to optimize profitability.
Develop and implement operational policies, procedures, and standards.
Monitor financial performance, including budgeting, sales analysis, and cost control.
Address customer concerns promptly and professionally to ensure satisfaction.
Coordinate maintenance and cleanliness of the facility to uphold brand standards.
Analyze operational data to identify opportunities for improvement and growth.
Foster a culture of safety, teamwork, and continuous improvement.