General Manager- Transformer Services
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About The Position
The General Manager is responsible for the operational integrity of his/her assigned location and exceeding their assigned budget by generating profitable revenue growth through the development of new business, customer retention and product offering expansion to existing customer base. This position is responsible for overall performance which includes sales, operations & P/L results. Pre-sale duties include ensuring that face-to-face, quality, customer sales calls activity is ongoing to build relationships with key stakeholders, and that activity is generating revenue opportunities across all product lines. preparing action plans, customized presentations or proposals, and performing research and analysis to improve hit rate and coordination across the company to meet customer demand. Post-sale duties include ensuring field service personnel and equipment are scheduled effectively, operational and performing as planned and executing to assigned budget and that change orders are received as applicable. The GM also responds to internal and external customer concerns or problems, determines corrective actions, and ensures appropriate response and/or that personnel meet commitments as assigned. The GM is responsible for leading their team with the core cultural competencies of RESA and operating with a One RESA mindset. This position is also responsible for financial and operational reporting.
