General Manager-Training and Customer Relations

Riggs Cat•Little Rock, AR

About The Position

The Technical Training and Development Manager is responsible for developing and executing strategies that enhance Riggs’ technical capabilities across all operational areas. This role provides leadership and direction for both technical and soft skills training programs, ensuring that employees are equipped with the knowledge, tools, and resources to perform effectively and advance in their careers. The position will manage technical support functions, coordinate leadership development programs, and oversee all aspects of the company’s learning management system (LMS).

Requirements

Bachelor’s degree in Education, Business, Marketing, or related field; equivalent experience considered.
Strong organizational, interpersonal, and communication skills (both written and verbal).
Proven ability to build relationships and collaborate effectively across departments.
Self-motivated with a high degree of creativity, initiative, and accountability.
Excellent facilitation, coaching, and presentation skills.
Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

Nice To Haves

Experience in a CAT dealership or related heavy equipment industry.
Background in technical training, leadership development, or workforce planning.
Familiarity with LMS administration, curriculum design, and training analytics.
Demonstrated success in developing career path and succession planning programs.
Understanding of service operations, technician development, or technical support environments.

Responsibilities

Develop and implement strategies to strengthen Riggs’ technical and professional development capabilities.
Plan, coordinate, and direct soft skills training and leadership development programs across departments.
Partner with department and branch managers to conduct training needs assessments for each operational area.
Oversee the development and execution of Individual Learning Plans (ILPs) for employees.
Manage the training budget and evaluate external training programs to ensure cost-effectiveness and alignment with company goals.
Develop, maintain, and publish comprehensive training curriculum and materials.
Support career growth initiatives by assisting in mentoring programs, career paths, and succession planning.
Serve as the single point of contact for the Learning Management System (LMS) — responsible for updates, user support, and communication across all internal teams.
Lead Technical Communicators in providing timely, accurate, and effective technical support to field and shop technicians.
Foster a culture of continuous learning that promotes employee engagement, performance, and professional growth.