General Manager, Test Services

Q-Lab Corporation • Westlake, OH

91d

About The Position

Q-Lab Corporation is currently seeking a General Manager, Test Services. Reporting to the Chief Operating Officer, this role will be responsible for the overall profitability across all Test Services locations, with a primary focus on generating new business. This role will work closely with the Technical/Operations Director to ensure operations are performed efficiently and cost-effectively. This role will lead and inspire the entire Test Services team, ensuring staff are engaged and motivated, as well as coach and mentor direct report managers to ensure their success. This position will be fully onsite and can be located at any of our three U.S. locations (Homestead, FL, Wittmann, AZ, or Cleveland, OH). Relocation assistance is available.

Requirements

• Advanced Degree in Engineering, Chemistry, Biology, Physics, or Materials Science
• Demonstrated years of sales and marketing experience/successes, especially in uncovering and developing new business opportunities
• Proven ability in staff coaching, mentoring, and inspiring/motivating teams
• Experience in diffusing customer and staff issues and complaints
• Must be willing and able to travel 25-40%

Nice To Haves

• Broad experience in coatings or materials testing, especially at an Accredited Test or Calibration Lab
• Advanced business degree, in addition to a technical one

Responsibilities

• Work closely with the VP of Sales and VP of Marketing to inspire, develop, and implement programs to increase short, medium, and long-term sales
• Engage and educate customers on the benefits of Test Services
• Propose and lead pricing updates based on cost/profitability and competitive analyses
• Hold periodic one-on-one meetings with staff supervisors to determine their needs, discuss departmental issues, etc.
• Oversee performance review process and develop growth opportunities for staff
• Provide frequent overall business updates to the teams
• Create succession plans for all departments; oversee all recruitment/hiring efforts
• Coordinate team-building events and luncheons, and lead response efforts on issues identified in engagement surveys and other feedback
• Monitor and review Capital budgeting and submittals
• Maintain synergy with the home office, assisting in R&D evaluation and sales of other Q-Lab products
• Engage and collaborate with the home office to achieve short and long-term Test Services goals, develop growth strategies, as well as provide updates on relevant changes at the various sites

Benefits

• Beautiful corporate headquarters conveniently located off I-90 in Westlake, Ohio
• A Northeast Ohio Top Workplace environment – 11 years running!
• A proven track record of success
• Excellent compensation package including year-end bonus and company-funded retirement plan
• Comprehensive benefits: Health, Vision, Dental, Disability and Life
• Generous Paid Time Off, and Holidays
• Fun, friendly working atmosphere!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Master's degree
• Number of Employees: 101-250 employees