Kampgrounds Of America-posted 8 months ago
$85,000 - $95,000/Yr
Full-time • Manager
Bar Harbor, ME
Accommodation

Terramor Outdoor Resorts is the latest addition to Kampgrounds of America, Inc., offering an elevated glamping experience. KOA is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is 'connecting people to the outdoors and each other,' and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative. The resort features upscale canvas tents, a lodge with dining options, pavilion for private events, wellness tent, on-site nature trails, and amenities like a pool and hot tub. At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to intentionally create a sense of community and belonging for our guests, employees and franchise partners, continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment, sustain a culture that promotes diversity of thought and experiences, ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all, and drive change in our company and industry through action and implementation.

  • Oversee daily business operations.
  • Manage operating budgets, allocate resources, limit expenses, and ensure strict control of cash.
  • Hire, monitor, and develop a strong, diverse, and efficient team.
  • Provide great customer service while improving guest satisfaction and raising the net promoter score.
  • Cross functional collaboration with Human Resources, Marketing, Revenue, Real Estate Development, Accounting, and other departments to develop and implement vision and to research and identify growth opportunities.
  • Maintain the cleanliness and maintenance of the property through inspections, preventive maintenance programs, and the Quality Assurance Manual.
  • Prepare necessary reports and give presentations articulating property key performance indicators.
  • Develop effective conflict resolution and critical thinking skills.
  • Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.
  • Partner with real estate development to recommend, plan, and oversee capital projects.
  • Be the local face of KOA and build high performance teams dedicated to delivering KOAs Culture, Mission, Values, and Goals.
  • Monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard-free environment that complies with various local, state, and federal safety requirements.
  • High School Diploma or equivalent
  • 3+ years leading resort operations, guest experience, hospitality management, managing food and beverage operations
  • Proficient knowledge in Microsoft Office products
  • Strong decision-making ability
  • Proven experience in managing budgets
  • Excellent communication, collaboration, and delegation skills with the ability to manage confrontations
  • Ability to work in a fast-paced and high-pressure environment
  • Proven experience to motivate, lead, and develop teams
  • Dedication to guest and employee experience
  • Salary range of $85,000 to $95,000
  • 10% travel required
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