General Manager-Store - Alltown
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About The Position
Our General Manager is responsible for the management of the ongoing day to day operations of the store, while adhering to Company policies and procedures. This role involves direct supervision of staff, maximizing store profits, and ensuring a high level of customer service and store appearance. For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner's integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners, we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work. We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level. The General Manager will maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team. This position is responsible for guest and associate satisfaction, exceeding brand standards, and managing the store's profitability. The General Manager will select, develop, and effectively lead a highly engaged team, cultivate a positive shopping experience for all guests, and respond to guest complaints or inquiries. They will solicit guest feedback, input, and information from various sources, review information, and create a plan to consistently meet the expectations of all guests. Additionally, the General Manager will be responsible for staffing the store appropriately to cover the guest and business demands of a 24/7 business, proactively identify hiring needs across the store, allocate resources, delegate work, and effectively manage time through efficient scheduling and usage of labor hours. The role also includes conducting all aspects of management training, overseeing and monitoring the training of all associates to ensure proficiency of skills and job safety is taught. The General Manager will create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment. They will value store associates through celebration and recognition, support the development of associates and store management team through appropriate talent management processes, and provide overall direction and support for the team while monitoring and assessing individual work in accordance with high standards of excellence. The General Manager will ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices, and programs. They will adhere to work designs and implement improvement actions across the store, manage all safety programs, and ensure proper execution and compliance. Reporting and documenting all guest and associate incidents in the appropriate time frame is also a key responsibility. The General Manager will ensure compliance with all federal and local laws and all company policies and procedures, lead change initiatives, champion programs, and educate associates on the reason and need for change. They will be accountable to meet or exceed key performance metric targets/projections and deliver budgeted merchandise gross profit by executing the merchandise plan. Maintaining awareness of store-level and organizational financial performance trends to help achieve store profitability is essential, as is monitoring shift cash handling and inventory, assisting in investigations of shortages/overages, and managing financial plans for the store by reviewing and interpreting financial reports.
