General Manager (Site)

TravelCenters of America - Hammond, LA

Full-time - Manager

Hammond, LA

Publishing Industries

About the position

The Site General Manager is an inspirational leader who oversees a designated travel center, where they are responsible for coaching and leading the site in operating a successful and profitable location. This individual will build and maintain a strong, dynamic leadership team by communicating a clear vision and give direction on training and development, profitability, site maintenance, safety, etc. The Site General Manager ensures we are returning every traveler to the road better than they came!

Responsibilities

• Supervise the management team and overall operations of the designated location
• Demonstrate a professional demeanor with a high level of character, honesty and integrity
• Establish and be responsible for goals to meet company objectives related to people, profit, safety, quality of service and appearance of the locations
• Coach, teach and demonstrate sound customer service principles to all team members
• Partner with Profit Center Managers and Talent Acquisition to identify the best available management level talent
• Monitor key performance indicators to identify opportunities for improvement
• Ensure programs are properly implemented and maintained for safety
• Assess performance of PCMs, complete appraisals of direct reports and recommend for advancement
• Address customer complaints promptly and develop ways to reduce reoccurrence
• Ensure awareness and compliance with all federal, state and local regulations
• Ensure accurate and timely completion and submission of reports and records
• Supervise the total function of a travel center which operates multiple profit centers
• Lead management team to maintain and safeguard Company property and ensure loss prevention policies are executed
• Manage location operations while controlling operating expenses within established budgets
• Lead management team and employees to understand and comply with all wage and hour obligations
• Develop and implement programs that recognize outstanding customer service
• Work with the District Manager to develop succession plan for departments
• Responsible for accurate forecasting of total site results and achieving budgeted site EBITDA
• Complete lead certification requirements related to restaurant brands managed
• Ensure all required training is completed within the required time frame

Requirements

• High School Diploma (or GED) required; Associate's or bachelor's degree preferred
• 3+ years of experience in a leadership role preferred with proven positive results
• Proficient planning and analytical skills
• Ability to perform all non-management functions to assist when needed
• Exhibit excellent verbal and written communication skills
• Proficiency in Microsoft Office including Word, Excel, and PowerPoint
• Operational understanding of POS software
• Must possess and maintain a valid driver's license with appropriate insurance coverage

Benefits

• Competitive salary and quarterly bonus program
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement with company paid training
• Relocation Assistance (relocation not required)