General Manager, Senior Home Care

Visiting Angels Columbus West•Columbus, OH

15h•Onsite

About The Position

Visiting Angels Central Ohio is seeking a strong General Manager, Senior Home Care to serve as the day-to-day operating leader of our business across both territories. This is a hands-on leadership role for someone who is equally strong with people and operations; someone who can build structure, create accountability, solve problems quickly, coach a team, and help drive a high-performing, dependable operation. The General Manager will oversee the core operating functions that drive growth, service quality, client satisfaction, caregiver satisfaction, and retention. This includes caregiver recruiting and hiring, onboarding and training, caregiver engagement and retention, client intake and conversion, scheduling and matching, compliance, documentation, service recovery, and team accountability. This is not simply an administrative role. It is a true leadership opportunity for someone who wants to make a visible impact on the lives of clients, families, caregivers, and the overall health of the business.

Requirements

Proven leadership experience in a fast-moving, people-intensive service environment
Strong operational management experience with accountability for people, process, and performance
Ability to coach and develop a team while also stepping into operational details when needed
Strong communication, judgment, organizational discipline, and problem-solving skills
Ability to remain calm under pressure and manage multiple priorities professionally
Experience in home care, home health, hospice, senior living, healthcare staffing, or a related service business preferred
Reliable transportation and ability to work across Clintonville and Westerville as needed

Nice To Haves

LPN or RN background preferred, but not required

Responsibilities

Lead day-to-day operations across the Clintonville and Westerville offices
Create alignment, accountability, and consistency across both territories
Oversee caregiver recruiting, hiring, onboarding, and retention
Strengthen client intake, lead conversion, and overall service experience
Improve scheduling, match quality, and service reliability
Ensure strong compliance, documentation, and operational readiness
Coach, mentor, and develop team members while reinforcing high standards
Step in operationally when needed to remove bottlenecks and protect performance
Help drive strong KPI performance across growth, retention, service, and execution