General Manager | Sales / Operations Manager

Amazing Lash Studio-posted 3 months ago
Full-time • Manager
Town and Country, MO
Personal and Laundry Services
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Hiring immediately for a Studio Director in the beauty industry. The Amazing Lash Studio brand is the industry leader for eyelash extension and eyebrow services with a mission to create lasting beauty and confidence through passion, dedication and excellence so our guests will look and feel AMAZING!

  • Manage and oversee all aspects of studio operations.
  • Ensure a high level of service and execution of organizational standards.
  • Act as main sales manager and sales trainer by identifying training needs and providing ongoing training, coaching, and role-playing opportunities to the team as needed.
  • Manage and motivate to set, achieve, and exceed personal, team, and individual membership sales and retail sales goals.
  • Assist studio owner in setting and achieving membership and retail sales goals.
  • Create a friendly environment for guests by greeting, assisting, and quickly responding to customer questions and needs.
  • Demonstrate desired behavior for staff including focus on membership sales, customer service, cash management, retail sales, member retention, staff interaction, and follow-up with guests.
  • Provide strong leadership and management presence.
  • Maintain quality service by enforcing organization standards.
  • Coach and train sales associates, customer service, and esthetician and cosmetologist staff on the sales and operations process.
  • Manage sales associates, customer service, and esthetician and cosmetologist staff and schedules.
  • Maintain inventory management.
  • Maintain an impeccable and clean studio.
  • Experience in management including but not limited to experience as a sales manager, operations manager, or general manager.
  • Excellent leadership, general manager, and sales manager skills.
  • Ability to lead a team in an organized and efficient way ensuring operations run smoothly.
  • Implement structure, policies, and procedures.
  • Customer service oriented.
  • Ability to identify and problem solve, set expectations, goals, and delegate.
  • Strong verbal and written communications skills.
  • Strong interpersonal skills to communicate with confidence to both internal personnel and customers.
  • Excellent organizer and problem solver with strong project management skills.
  • Ability to work flexible days and hours; including nights, weekends, and holidays.
  • Competent trainer and motivator.
  • Mindbody Software experience a plus.
  • Competitive pay and bonus structure.
  • Paid Time Off (PTO).
  • 401K.
  • Free and discounted services.
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