General Manager, RV Resort & Campground (Geographic Flexibility)

Team Outsider•Bozeman, MT

7d•Onsite

About The Position

If you are a Hospitality Superstar and love the outdoors, come lead a team at one of our campgrounds! Our General Managers report to, and are supported by our Operations Coaches in the comprehensive management of our RV resorts and campgrounds. As a General Manager, you will live onsite, and be responsible for providing world class customer service and safety to your team members and guests. Team Outsider will provide our General Managers with a free onsite RV hookup or free housing, based upon availability. You will recruit, hire and manage your teams while owning the growth and financial success of your campground.

Requirements

A passion for and understanding of Team Outsider’s mission and values.
A passion for community service and the outdoors.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, strong work ethic, and empathy.
Have industry experience and/or management experience with transferable skills
Excel at project management and business operations.
Are an open and honest communicator, with strong speaking and writing skills.
Have experience managing, developing and motivating small to mid-sized teams who love working for you.
Are unflappable while multitasking, and have exceptional organizational skills.

Responsibilities

Maintain a safe, fun, clean, and family-oriented environment.
Ensure that your campground and its amenities are fully operational.
Maximize camper-nights, registration revenue, store sales, and ancillary revenue while managing expenses.
Drive growth and promotion of your campground's service offerings.
Manage key performance indicators (KPIs) for your campground and your team.
Review daily reports and work to finalize weekly and monthly reports.
Oversee expense management for your campground, including the submission of accurate weekly expense reports.
Track, manage and direct all repairs, maintenance and updates required in your campground.
Recommend, oversee and implement capital improvement and other infrastructure projects.
Identify and quickly resolve facility and property issues as, i.e. un-level sites, insufficient cleaning staff, poor wifi, etc.
Set priorities using camper reviews and clearly communicate adjustments to the team.
Know and be able to implement camper safety plans, fire and emergency plans, etc.
Own the business development and sales at your campground.
Develop unique, local marketing efforts and community partnerships.
Actively manage reservations to work towards 100% campground occupancy, using promotions, strategic pricing strategies, etc.
Become an active member of the local community outside your campground, by attending events and networking with local businesses, government groups, and organizations.
Develop and maintain strong relationships with vendors, suppliers, and neighbors.
Bring your ideas! Recommend best practices, including but not limited to community management, sales, events, training, and camper experience on a company-wide level.
Manage all campground operations to ensure the highest level of guest satisfaction
Go the extra mile to address and solve camper-related issues to ensure an unmatched guest experience
Know your guests, then create and oversee unique and memorable onsite events for them, like live music, food festivals, camper competitions, etc.
Proactively gather information on your guests and their travel plans to find ways to “WOW” them
Design and implement rules, guidelines, and best practices for the community to maximize your guests' experience
Recruit, train, and lead your on-site team
Manage and work alongside your team to achieve specific goals and objectives
Lead professional development and cross training with your team
Perform weekly one-on-one meetings to track individual performance
Stay in tune with the capabilities and efforts of your team members and make recommendations for appropriate promotions
Oversee staffing and scheduling to ensure your team is maximizing productivity
Hold daily standup meetings to ensure clear communication with your team about daily priorities and process changes
Conduct performance management reviews