General Manager RF

Dead River Company•Calais, ME

About The Position

This position oversees energy distribution and service operations in a local geographic area. The General Manager supervises managers in his or her local market. The position may also directly supervise front-line non-exempt employees. This position seeks to build a sales culture, achieve a high level of customer satisfaction and loyalty while meeting or exceeding efficiency and profitability objectives. The General Manager provides leadership in support of the Dead River Company Brand Promise and Customer Guarantees and Pledges and demonstrates Dead River Company Core Values.

Requirements

This position requires a minimum of 4 years’ experience leading people.
Strong communication skills
Good judgment and the ability to make timely decisions
Strong delegation skills
Effective performance management experience
Demonstrated budget and financial analysis experience
Exhibits Dead River Company core leadership competencies including: Business acumen Building effective teams Customer focus Drive for results Hiring and staffing Integrity and trust Priority setting Strategic agility
A bachelor’s degree in business administration or related field or an equivalent combination of education and experience is required.
Basic office and computer related equipment.

Nice To Haves

A minimum of 4 years’ experience managing a full-service energy operation is strongly preferred.

Responsibilities

Directs local field operations utilizing managers and front-line employees.
Attains a thorough understanding of the function and goals of each functional area.
Is the “face” of Dead River Company in his or her local market and seeks market growth through community contacts, staying abreast of competitive forces in the marketplace, enthusiastically promoting company sales and marketing campaigns, and encouraging employee sales involvement.
Retains customers by providing exceptional service as evidenced by a commitment to our Customer Guarantees and Pledges.
Guides the execution of our delivery strategy.
Routinely attends weekly driver, CSR and service department huddles.
In collaboration with the Area Director, participates in the resolution of a variety of challenging situations including customer relationships and employee disciplinary issues.
Leverages Human Resources and other shared services as needed.
Participates in preparation of the annual operating and capital budget and analyzes monthly financial statements identifying and responding to variances from budget.
Actively participates in the selection, development and retention of competent and motivated employees in all functional areas.
Coaches and develops direct reports and provides ongoing performance feedback.
Evaluates performance of direct reports through the Performance Scorecard.
Evaluates/calibrates scorecards for all positions in area of responsibility.
Makes recommendations in the annual merit wage increase process.
Maintains a thorough knowledge and understanding of all Energy policies, procedures, and programs.
Maintains an understanding of all federal and state laws and regulations pertaining to petroleum distribution and service.
Attains a thorough understanding of the ADDS E3 system along with other systems for accounting and financial control.
In collaboration with the Area Director, makes decisions relating to the fleet, buildings, grounds, and bulk plants.
Promotes safety programs and is an advocate for safety.
Sets a high standard of corporate image, promotes a harmonious and productive working environment, and upholds the integrity of company policies and procedures.
Participates in special projects as needed or assigned.