General Manager, Retail

Connected Careers PageStockton, CA
5h$80,000 - $100,000

About The Position

The General Manager, Retail is directly responsible for supervising and managing the day to day operations of a retail cannabis dispensary providing customer assistance, communicating customer expectations, seeking solutions to best meet the customer's needs.

Requirements

  • Must be 21+
  • High school or equivalent
  • 3-5 years of senior leadership experience in retail, customer service, hospitality, food service, or a related field
  • Must be able to work a variety of hours including mornings, nights, and weekends
  • This position may also be required to drive (i.e. bank deposits). A valid driver’s license may be required as well as personal transportation.
  • Business Acumen: Ability to demonstrate financial operational understanding of organizational strategies and apply this knowledge to business solutions.
  • Communication: Ability to effectively convey information and ideas in concise and meaningful exchanges through written and verbal communication.
  • Collaboration: Ability to effectively collaborate with business partners, take appropriate action, and gain alignment from key stakeholders.
  • Customer Focus: Ability to demonstrate a customer-driven approach that focuses on anticipating, understanding, and servicing customer needs in order to facilitate a relationship with the brand.
  • Leadership: Ability to empower, coach, and influence others to achieve a common goal or change a behavior.
  • Planning and Organizing: Ability to effectively create a plan and execute the processes required to achieve the desired outcome of the pain in a timely and efficient manner.
  • Talent Assessment & Development: Ability to manage employee development in a manner that is deliberate and strategic in order to move employees through the organization.
  • Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
  • Must be capable of lifting up to 50 lbs., with or without assistance
  • Ability to climb, push, pull, stoop, grasp, walk, sit, stand, bend and reach for the duration of shift
  • Requires manual dexterity to operate job related equipment
  • Requires normal hearing range

Responsibilities

  • Drive and maximize store sales to achieve goals and maintain payroll within budgetary guidance
  • Establish, teach, and demonstrate exceptional customer service
  • Provide team the tools necessary to ensure customer satisfaction and provide positive resolutions to challenges and complaints from customers
  • Ensure compliance with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment
  • Recruit, train, develop, and retain qualified team members to ensure staffing needs are consistently met
  • Assemble and analyze weekly sales report and recaps
  • Other duties as assigned
  • Upholds compliance and regulatory requirements at all times; maintains the reputation of the store
  • Ensures product inventory is entered correctly and organized for proper purchasing
  • Protects employees and customers by providing and safe and clean store environment
  • Manager is aware of employee performance and interaction with patients/customers
  • Assigns workers to specific projects such as cleaning or restocking
  • Notify staff of new procedures, policies and regulation updates/changes
  • Create/oversee staff schedules, finding coverage if needed for sick time or personal time off
  • Educate and train staff on all current and new products.
  • Demonstrate ability to speak at a high level about the business.
  • Hold monthly staff meetings

Benefits

  • 401 (k), Medical, Dental, Vision, Employee Assistance Program
  • PTO, Flexible Schedules, Work-Life Balance
  • Career Growth and Internal Advancement Opportunities
  • Chance to work in an exciting new start-up industry with awesome people!
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