General Manager, Retail

Connected Careers Page•Stockton, CA

5h•$80,000 - $100,000

About The Position

The General Manager, Retail is directly responsible for supervising and managing the day to day operations of a retail cannabis dispensary providing customer assistance, communicating customer expectations, seeking solutions to best meet the customer's needs.

Requirements

Must be 21+
High school or equivalent
3-5 years of senior leadership experience in retail, customer service, hospitality, food service, or a related field
Must be able to work a variety of hours including mornings, nights, and weekends
This position may also be required to drive (i.e. bank deposits). A valid driver’s license may be required as well as personal transportation.
Business Acumen: Ability to demonstrate financial operational understanding of organizational strategies and apply this knowledge to business solutions.
Communication: Ability to effectively convey information and ideas in concise and meaningful exchanges through written and verbal communication.
Collaboration: Ability to effectively collaborate with business partners, take appropriate action, and gain alignment from key stakeholders.
Customer Focus: Ability to demonstrate a customer-driven approach that focuses on anticipating, understanding, and servicing customer needs in order to facilitate a relationship with the brand.
Leadership: Ability to empower, coach, and influence others to achieve a common goal or change a behavior.
Planning and Organizing: Ability to effectively create a plan and execute the processes required to achieve the desired outcome of the pain in a timely and efficient manner.
Talent Assessment & Development: Ability to manage employee development in a manner that is deliberate and strategic in order to move employees through the organization.
Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
Must be capable of lifting up to 50 lbs., with or without assistance
Ability to climb, push, pull, stoop, grasp, walk, sit, stand, bend and reach for the duration of shift
Requires manual dexterity to operate job related equipment
Requires normal hearing range

Responsibilities

Drive and maximize store sales to achieve goals and maintain payroll within budgetary guidance
Establish, teach, and demonstrate exceptional customer service
Provide team the tools necessary to ensure customer satisfaction and provide positive resolutions to challenges and complaints from customers
Ensure compliance with all company policies and procedures, and follow all safety standards to ensure a safe work and shopping environment
Recruit, train, develop, and retain qualified team members to ensure staffing needs are consistently met
Assemble and analyze weekly sales report and recaps
Other duties as assigned
Upholds compliance and regulatory requirements at all times; maintains the reputation of the store
Ensures product inventory is entered correctly and organized for proper purchasing
Protects employees and customers by providing and safe and clean store environment
Manager is aware of employee performance and interaction with patients/customers
Assigns workers to specific projects such as cleaning or restocking
Notify staff of new procedures, policies and regulation updates/changes
Create/oversee staff schedules, finding coverage if needed for sick time or personal time off
Educate and train staff on all current and new products.
Demonstrate ability to speak at a high level about the business.
Hold monthly staff meetings