General Manager R14 - Store 221308

Thorntons • Third Lake, IL

85d

About The Position

The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience. The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and demonstration of core values. The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.

Requirements

• Minimum three (3) years single-unit management in retail and/or food and beverage industries.
• High School Diploma or GED (Required).
• Must have reliable transportation.
• Valid driver's license (preferred).
• Food Safety and Handling Certifications (This is preferred. If not possessed upon hire, must have the ability to obtain one).

Nice To Haves

• Experience with PeopleMatter, Workday, Reflexis.
• Experience with PDI, ESO.

Responsibilities

• Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests.
• Create a place of welcoming and belonging for our Guests and Team Members.
• Oversee the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance.
• Grow top line P&L performance and control key financial lines; understand reports and how the information can impact and/or increase sales.
• Track and manage inventory through count execution and submitting accurate orders to remain in stock.
• Delegate tasks to subordinate Team Members and follow up to ensure proper completion.
• Engage and lead company initiatives.
• Oversee food production to ensure food safety requirements are consistently met.
• Develop well trained Team Members by following Thorntons' training processes as prescribed.
• Support and guide team members through career path while holding Team Members to a high standard of execution.
• Recruit, interview, hire and schedule all Team Members to ensure adequate coverage for all shifts.
• Train and empower Team Members to de-escalate guest service issues.
• Communicate with Team Members in a positive manner that motivates and inspires them.
• Comply with all federal, state, and local inspectors by taking immediate and appropriate action.
• Promote sales and profits working within the local community to partner and support events.
• Regular and predictable in-person attendance.
• Perform additional duties as assigned.

Benefits

• Weekly pay.
• Free dispensed beverage during your shift.
• A free meal per shift.
• Medical, dental, vision insurance.
• 401k (matching company contribution).
• Vacation.
• Sick leave.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Gasoline Stations and Fuel Dealers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees