GENERAL MANAGER - POOL RECREATION

Seminole Gaming • Hollywood Seminole Reservation, FL

1d

About The Position

Under the direction of the Director of Casual Dining, incumbent is responsible for the overall pool guest experience, to oversee and have a thorough understanding of the daily operations of the Recreation department. Direct and assists Team Members in providing maximum customer service and satisfaction while achieving financial goals, as well as maintaining the cleanliness and organization of the overall pool complex.

Requirements

• College Degree preferred.
• Two (2) years in high volume full service restaurant, preferably one (1) to two (2) years in casino restaurant management.
• Five (5) years food and beverage experience with at least three years in management preferred.
• Proven track record in business management, purchasing and recordkeeping.
• Knowledge of computer and software applications and proficiency in Microsoft Word and Excel required.
• Must be familiar with financial data and cost control techniques.
• Proven ability in developing budgets and business plans, writing documentation, procedures, and training programs required.
• Project management experience (writing a project plan, measuring progress, delivering results) also required.
• Must possess excellent verbal and written communication skills and have the ability to quickly and accurately perform mathematical computations. Must have ability to compile, compute, and analyze pertinent data needed for reports, create written and financial reports and work with the POS systems.
• Must be able to maneuver in all areas of the restaurants, including all food and beverage service and warehouse areas and to lift and carry up to twenty pounds.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Must adhere to Seminole Tribe’s Policies and Procedures.
• Identifies and defines business needs and implements solutions resulting in improvements to the operation of the pool complex to reduce or contain costs and generate additional revenue.
• Responsible for the financial demands of the department, based on the departmental budget.
• Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation.
• Communicates with management, other departments, and designated personnel to address the needs of the POS system.
• Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
• Comply with all internal policies and procedures.
• Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.
• Assists with menu item changes based on product mix reviews and guest feedback.
• Organize Group Activities, Retail tracking and Inventory.
• Reviews reservations for the day and Daily Events Reports for functions at the outlet.
• Daily inspection of the Beach Club, Pool deck, Cabanas and Jacuzzis for cleanliness and maintenance.
• Respond to all e-mails, requests, and tasks in a timely manner.
• Report to engineering all issues and follow up in a timely manner.
• Review all department logbooks for issues and concerns.
• Ensures that the pool complex supports the casino by providing outstanding service to VIP guests during special events.
• Develops and implements cost control procedures and standards of performance.
• Acts immediately on all customer complaints to insure that a correction is made whenever possible.
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties while maintaining employee productivity.
• Address all staff issues and concerns, and come to the appropriate resolution.
• Responsible for scheduling staff based on the business demands of the Resort.
• Conduct Daily Pre-shift Meetings and monthly departmental meetings.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Proficient knowledge of software programs such as Microsoft Excel and Microsoft Word.
• Perform other duties as assigned.

Benefits

• We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more!
• Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager