General Manager, Pharmacy Solutions - Remote

UnitedHealth Group•Plymouth, MN

4h•Hybrid

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Pharmacy Solutions focuses on improving access, affordability, and outcomes across the pharmacy ecosystem by combining pharmacy benefit management, specialty and home delivery pharmacy services, and advanced clinical and data capabilities. The business partners closely with health plans, employers, providers, and members to optimize medication use, manage drug spend, and support better health outcomes through integrated solutions, clinical programs, and data ‑driven insights. This person will be driving complex strategies, have outstanding cross group organizational skills and agility, and effective communication skills (verbal and written). Additionally, the General Manager will have a proven track record of having run a large P&L, operations, product innovation, and revenue & profitability growth. You should also enjoy setting stretch goals and be flexible with the ability to tolerate and manage ambiguity and uncertainty. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

10+ years of combined experience and a proven record of driving major transformational change and delivering measurable results, and developing and leading growth programs or initiatives
10+ years of experience of progressive general management with P&L responsibility in growth oriented, client-focused organization
7+ years of experience and established relationships within the Pharmacy industry, including both retail pharmacies and pharmaceutical manufacturers
5+ years of people management experience including organizational development, budget and resource development, and strategic planning
Experience working with product development, launching new products, and thinking innovatively
Experience in managing multi-million-dollar budgets that include sales/bookings targets, revenue targets, client satisfaction targets, and expense targets
Proven experience influencing outcomes without direct authority in a highly matrixed organization, partnering across Product, Growth, Technology, Operations, and Customer Experience teams
Proven ability to navigate and work across multiple constituents to develop, communicate, and support a company’s short-term and long-term business objectives
Must be able to travel up to 25% in support of conference/client meetings

Nice To Haves

10+ years of combined experience in product management, delivering new product delivery and leading strategic go-to-market initiatives of diverse scope in a large matrixed software company
Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)
Experience working across UHG, Optum and UHC lines of businesses
Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
A demonstrated track record of acting as an innovative thought leader and business partner to executives across multiple business units

Responsibilities

Provide overall business leadership for the Optum Insight Pharmacy Solutions business, including Pharmacy Network, Software, RCM, and Data Solutions
Deliver against business results: growth, revenue, and IOI targets
Lead a growth and account management team of over 20+ client facing team members
Formulate business strategy, financial plans and execution plans for the business and be responsible for the business P&L, generating YoY double digit growth, both organic and inorganic. Build business cases for new segments and product strategies
Expand product offerings, generate additional revenue opportunities, improve the customer experience, and enhance the infrastructure by leveraging existing and modern technologies with an AI-first mindset
Shape product strategy; ensure alignment with roadmap and capital allocation
Lead domain business reviews (forecasts, objectives, status updates)
Engage with customers, both commercial (i.e. retail pharmacies, pharma manufacturers, channel partners) and intersegment (i.e. OptumRx), on high-impact opportunities
Provide end-to-end thought leadership, insight, and influence around Optum Insight’s enterprise-wide strategy. Help identify and exploit synergies and market opportunities for Optum Insight
Collaborate across OI to drive organizational efficiencies and alignment and to develop the infrastructure for future growth. Effectively work across the matrix to shepherd the mindset and cultural shift needed to create a more streamlined process while the organization transforms to a more cloud-first, AI-first, SaaS based business
Develop an end-to-end process for development, implementation, use, reporting and feedback on solution offerings – collaborating with other product groups, distribution channels, and specialist areas, as necessary
Spearhead the development, communication, and implementation of effective growth strategies to achieve and surpass sales and profitability goals for the Pharmacy Solutions business. Drive GTM execution across domain team and functional partners
Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to enable the rapid growth objectives of our organization
Recommend and champion strategies and tactics designed to positively impact key drivers, such as price, risk profile, utilization, activation, attrition, and revenue, to ensure P&L and market share goals are achieved
Build for the future and provide strong leadership; oversee talent plans and strategies to attract, motivate and retain a diverse, qualified, and engaged team to fulfill current and future business needs. Provide ongoing coaching and developing of staff and ensure resource planning
Understand the future of the industry and develop new products and services to better support clients and ensure smooth delivery of innovative solutions
Identify continuous improvement opportunities and manage productivity metrics and efficiencies
Assist, as required, in raising additional capital at appropriate valuations to enable the Company to meet sales, growth, and market share objectives
Foster a success-oriented, accountable environment within the company
Represent the company with clients, investors, and business partners