General Manager, Partner Operations

Via • New York, NY

215d • $130,000 - $165,000

About The Position

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As General Manager, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management.

Requirements

• Experienced operations manager, with at least 6 - 10 years of experience and hold a Bachelor's degree
• Independent self-starter, thriving in fast-paced environments with a high level of responsibility
• Savvy and tactful communicator, intuitively finding the right tone in every situation
• Desire to foster a culture deeply committed to providing a world class customer service experience
• Detail-oriented executor, obsessively action-oriented, thriving while operating autonomously
• Experienced and exceptional leader with extensive experience leading support teams
• Flexible and adaptable, enjoying the challenge of adapting to change rapidly
• Proven track record of managing teams (at least 3-5 years) and developing people
• Effective at managing multiple tasks simultaneously; able to delegate, prioritize, and take responsibility
• Problem solver, always looking for creative solutions

Responsibilities

• Manage the on-site daily operations of Via’s service on behalf of our partner
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
• Manage and mentor the on-site team of dispatchers and shift managers
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
• Liaise closely with Via senior management and Via’s external partners
• Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment

Benefits

• Free medical plans
• 401K matching

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees