General Manager - Optical

National Vision • Norfolk, VA

77d

About The Position

As a General Manager at America's Best, you will oversee the daily operations of our stores, ensuring that both customer service and associate satisfaction are prioritized. Your role will involve managing personnel, controlling inventory, and maintaining a positive shopping experience for customers. You will be responsible for achieving and maintaining the highest level of customer service, monitoring profit, sales, and performance goals, and ensuring that all store associates are well-informed and motivated.

Requirements

• Ability to read, analyze and interpret general business periodicals, technical procedures or governmental regulations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Management experience in retail and/or optical industry.
• Proficient computer skills.

Responsibilities

• Achieve and maintain the highest level of customer service.
• Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
• Monitor sales results against budgeted.
• Ensure all store associates achieve and maintain the highest level of customer service.
• Investigate and compile competitive information.
• Provide daily and weekly statistics to District Manager and corporate office.
• Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
• Hire, supervise and train all store associates.
• Motivate associates to exceed performance standards.
• Interface and maintain appropriate professional relations with the doctor, other National Vision associates and customers.

Benefits

• Competitive compensation including bonus potential.
• Comprehensive benefits package including health and dental insurance.
• 401k retirement savings with company match.
• Flex spending account.
• Paid personal time off.
• Paid company holidays.
• Parental leave.
• Employee eyewear discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees