General Manager, On-site (HOA)

PMP Management -posted 2 months ago
Full-time • Mid Level
Los Angeles, CA
1-10 employees
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PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as the General Manager in Los Angeles, CA. The General Manager is responsible for providing on-site management services, ensuring daily operations run smoothly, and fostering a culture of service excellence within the community. The ideal candidate will possess strong leadership and communication skills, a passion for providing extraordinary customer service, and a positive demeanor.

  • Serve as the on-site leader, ensuring daily operations run smoothly.
  • Act as the primary point of contact for the Board of Directors, homeowners, and vendors.
  • Mentor, manage, and support onsite staff (concierge, resident services, and maintenance teams).
  • Foster a culture of service excellence, professionalism, and accountability within the community.
  • Support Board meetings by preparing agendas, board packets, and meeting minutes.
  • Oversee the upkeep and operation of all community amenities, including multiple pools/spas, fitness center, clubhouse, business center, tennis courts, and common areas.
  • Conduct regular property inspections to ensure compliance with community standards and safety protocols.
  • Manage maintenance requests, work orders, and preventive maintenance programs.
  • Coordinate capital improvement projects, reserve-funded repairs, and vendor performance.
  • Ensure compliance with all local codes, permits, and safety regulations (fire, elevator, ADA, pool/spa).
  • Manage the association’s operating budget, financial reporting, and expense tracking.
  • Monitor assessment collections, delinquencies, and coordinate with collections partners as needed.
  • Review and approve vendor invoices and maintain accurate records.
  • Assist the Board in financial planning, reserve study updates, and cost-saving initiatives.
  • Ensure timely preparation and distribution of annual disclosures and communications.
  • Negotiate, review, and oversee vendor contracts (landscaping, janitorial, security, pool service, etc.).
  • Monitor vendor performance, ensuring compliance with scope and quality standards.
  • Solicit bids for services and projects to support Board decision-making.
  • Provide high-level customer service and timely responses to homeowner inquiries.
  • Administer enforcement of governing documents, CC&Rs, and architectural/landscaping guidelines.
  • Manage community communications via resident portals, newsletters, and notices.
  • Promote resident engagement and satisfaction by supporting community events and initiatives.
  • 5+ years of progressively responsible experience in community association management, hospitality, or property management.
  • Proven ability to lead staff, oversee vendors, and manage budgets in a mid- to large-size residential community.
  • Strong knowledge of HOA operations, governing documents, and California Davis-Stirling Act compliance.
  • Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Strong written and verbal communication skills; able to engage effectively with Boards and residents.
  • Experience with property management software, portals, or systems (Vantaca, Caliber, Yardi, or similar).
  • Ability to handle conflict resolution with diplomacy and professionalism.
  • Extraordinary customer service skills.
  • Exceptional writing and communication skills.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Proficient in reviewing and understanding budgets and financial statements.
  • Strong organizational skills.
  • An honest, responsible, optimistic, and enjoyable demeanor.
  • CMCA (Certified Manager of Community Associations).
  • AMS (Association Management Specialist) or PCAM (Professional Community Association Manager).
  • Project management, hospitality, or facilities management credentials a plus.
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Paid time off (vacation, holiday, sick, birthday, community service)
  • 401(k) available
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