General Manager of Quick Service

Eataly North America•Santa Clara, CA

5d•Onsite

About The Position

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: EAT authentic Italian food at our restaurants, cafés and to-go counters SHOP a selection of high-quality Italian, local and homemade products LEARN through our classes and our team’s product knowledge Job Description Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The General Manager of QSR directs the complex QSR operations at an Eataly location, collaborating closely with Retail and Full Service Restaurants. Reports directly to the Director of Store Operations and reports functionally to the Director of QSR Operations. Directly oversees the QSR Assistant General Managers, and QSR Service Leads, as well as hourly Sales Associates and Baristas. Organizes and directs the store’s QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales Ensures the team always offers a consistent, high level of service to all guests Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales Analyzes and takes responsibility for the financials of the QSR department with a focus on COGS and labor Partners with senior leaders and the corporate team on the QSR business growth strategy for the store Prepares weekly updates on the QSR department and collaborates interdepartmentally to plan activities and achieve all store goals Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications Assists with employee payroll, scheduling and terminations as needed Documents, investigates and resolves employee and guest incidents Performs other duties as required or assigned

Requirements

Bachelor’s Degree
6+ years of management experience in a high-volume, fast-paced quick service or counter service venue
Exceptional communication, leadership, motivational and team-building skills
Demonstrated problem-solving, organizational, analytical and business management skills
Advanced proficiency in Microsoft Office and common retail Point of Sales systems
Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
Availability to travel up to 10% of the time
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
Ability to operate equipment such as a manual espresso machine, drink blender, juicer and cash register

Nice To Haves

Experience and knowledge in coffee, coffee production and manual espresso machines
Experience with Italian food products and wine preferred

Responsibilities

Directs the complex QSR operations at an Eataly location, collaborating closely with Retail and Full Service Restaurants.
Organizes and directs the store’s QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
Ensures the team always offers a consistent, high level of service to all guests
Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
Analyzes and takes responsibility for the financials of the QSR department with a focus on COGS and labor
Partners with senior leaders and the corporate team on the QSR business growth strategy for the store
Prepares weekly updates on the QSR department and collaborates interdepartmentally to plan activities and achieve all store goals
Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
Assists with employee payroll, scheduling and terminations as needed
Documents, investigates and resolves employee and guest incidents
Performs other duties as required or assigned