General Manager of Premium

Compass Group•Phoenix, AZ

21d•$85,000 - $90,000•Onsite

About The Position

As a General Manager of Premium, you will lead the Premium Department team who create unforgettable experiences at Chase Field, home of the Arizona Diamondbacks.

Requirements

5+ years of experience in food and beverage and/or sports & entertainment operational role.
5+ years of experience in a leadership position preferred.
Bachelor’s degree in hospitality management preferred.
Requires knowledge of food safety, sanitation standards, and responsible alcohol service.
Excellent communication and computer skills are needed, including knowledge of MS office products.
ServSafe Alcohol Certification, ServSafe food handler certification, and/or Title 4 Manager certification may be required.
Ability to work a flexible schedule including nights, weekends, and holidays based on event needs.

Responsibilities

Oversee Premium department areas: Catering, Clubs, Suites, and In-Seats.
Supervise opening and closing procedures related to location readiness, staffing, sanitation, and operation documentation.
Conduct pre-shift meetings with Premium teams to communicate event-specific goals, specials, and company updates.
Address and resolve guest concerns or feedback in real time.
Ensure excellent guest experience across all Premium locations; resolve guest concerns or feedback promptly.
Address team performance issues, corrective action, and counseling.
Develop and lead operations managers, supervisors, and hourly staff through performance management and mentorship programs.
Maintaining positive guest relationships including obtaining regular feedback through table visits, event oversight, and executing show quality standards across all areas of the Premium department.
Promotes a positive work environment through hiring/selection of team members, maximizing productivity and morale through team member engagement, and maintaining appropriate staffing levels per business needs
Collaborate with other departments to ensure efficient operations.
Enforce safety standards and food safety compliance, including proper food handling, cross contamination prevention, equipment usage, cleanliness, and maintaining safe food temperatures.
Oversee inventory management by managing stock levels; complete production logs, monitor portion control and waste/spoilage/gratis logs.
Oversee inventory counts daily and monthly; participate in month end inventory procedures.
Complete post-event reconciliation, polling, tip payments, and daily payroll for employees.
Assist with accurate labor forecasting and labor efficiency.
Support recruitment and onboarding of new team members; including department training.
Ensure compliance with all Levy policies, procedures, and Core Signatures.
Enforce Responsible Alcohol Service, Cash Handling Integrity, Safety, and Time Clock compliance.
Other duties as assigned.
Supports other Levy locations/properties as needed.