General Manager of Clubs - Spectrum Center

Compass Group•Charlotte, NC

About The Position

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. As a General Manager of Clubs, you will be responsible for ensuring that our guests are provided with excellent service and our team members are upholding Levy's hospitality standards.

Requirements

5+ years of experience in a food and beverage operational position
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills

Nice To Haves

Bachelor s degree in Hospitality Management is preferred

Responsibilities

Maintaining positive guest relationships including obtaining regular feedback through table visits and executing show quality standards
Trains and conveys brand clarity through the menu, wine, and beverage knowledge
Promotes a positive work environment through hiring/selection of team members, maximizing productivity and morale through team member engagement, and maintaining appropriate staffing levels per business needs
Maintains state, federal and business compliance, including but not limited to responsible alcohol service guidelines, safety and sanitation standards, and client requirements
Engages in the financial goals of the operation
Employs good safety and sanitation practices
Follows and enforces responsible alcohol service policies
Executes required daily reporting in a timely manner
Executes inventory controls
Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
Ensures all function setups and breakdowns are executed correctly, efficiently, and expeditiously
Holds team accountable to steps of service to deliver great guest service
Uses all performance management tools to provide guidance and feedback to team members
Ensures team members have the tools necessary to complete their jobs
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains, and develops team members according to Levy guidelines
Displays a positive attitude towards team members
Other duties as assigned