General Manager - Nutella Cafe

Ferrero • Chicago, IL

301d

About The Position

The General Manager maintains overall management of the café on a day to day basis; ensures that standards are met for service and food quality; and optimizes profitability while strictly adhering to Nutella's vision, values and culture; coordinates supply of ingredients required for food preparation; coordinates supply of beverages; monitors and manages the tracking of daily sales and human resource records; directs, coordinates, and participates in preparation, cooking, wrapping, packing or assembling food orders; interviews, hires and trains staff.

Requirements

• General knowledge of restaurant management principles/practices
• At least 3 years' relevant experience with fast casual restaurant operations or relevant leadership experience
• At least 3 years' experience in management in restaurant operations is preferred
• Working knowledge of applicable health and safety codes, food/beverage codes
• Working knowledge of payroll systems and processes for restaurants
• Working knowledge of applicable employment laws and regulations
• Demonstrated P&L reporting skills
• Ability to learn new tools and systems used in restaurant accounting and purchasing
• Ability to set priorities, meet deadlines and multi-task with minimal supervision
• Ability to work independently or as a member of the team
• Ability to maintain confidentiality
• Must be able to lift up to 30 lbs.
• Reads, writes, bends over
• Stands and sits for long periods of time
• Enters data on a keyboard

Responsibilities

• Accomplishes café human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicates job expectations; plans, monitors, appraises, and reviews job contributions; plans and reviews compensation actions; enforces policies and procedures.
• Leads the café in improving turnover and maintaining appropriate staff level determined by Leadership.
• Achieves café operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Meets restaurant financial objectives by forecasting requirements; partners in preparation of an annual budget; updates budget quarterly based upon business trends and needs; schedules expenditures; analyzes variances; initiates corrective actions.
• Maintains excellent levels of customer satisfaction as rated by the Division, customer matrix (which may include mystery shops, café calls or online contacts).
• Empowers staff to satisfy customer needs and fix issues as they arise to avoid further customer impact.
• Deploys and executes menu updates with direction from Nutella division management; estimates food costs and profits.
• Controls costs by reviewing portion control and quantities of preparation; minimizes waste; ensures high quality of preparation.
• Avoids legal challenges by conforming to the regulations applicable laws, regulations and requirements specific to the restaurant industry.
• Partners with corporate to publicize the restaurant; Works within the community to hold social events and potential fundraising partnerships at the restaurant.
• Is the café leader in developing catering opportunities and plans for out-of-café sales growth.
• Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complies with legal regulations; secures revenues; develops and implements risk management plans; maintains security and sprinkler systems; maintains parking lot and walkways.
• Maintains ambiance by controlling lighting, background music, glassware, dinnerware, and utensil quality and placement; monitors food presentation and service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Furniture and Related Product Manufacturing