General Manager- Newbury Street

Title Boxing Club • Boston, MA

232d

About The Position

The General Manager (GM) executes all sales, fitness, and operation functions within TITLE Boxing Club. The GM provides exceptional member experience, a team environment, and ensures the club's financial success. The GM is responsible for end-to-end management and development - focusing on effective and efficient resourcing, scheduling, club & team performance, goal setting, and providing exceptional customer service; through upholding the company policies as the ultimate brand ambassador.

Requirements

• 3-5+ years in a managerial role - supervising, directing, and coaching teams
• Experience managing trend reports and/or demonstrated math analytical/ratio skills
• Excellent interpersonal and customer service skills
• Ability to multi-task, manage clients (via call, text, email, and/or in-person) and team member concerns with approachable & welcoming energy
• High School Diploma/GED
• College degree strongly preferred
• CPR and First Aid certified preferred
• Flexible hours, with the ability to work early mornings, evenings, and/or weekends

Nice To Haves

• Fitness enthusiast and boxing experience preferred; however, not a ‘knock-out' qualification

Responsibilities

• Hit monthly revenue targets through membership enrollment and retention, as well as class package, private training, equipment, and retail sales
• Foster and maintain an engaged, high-performing team that aligns with the company's mission, vision, and values
• Manage all end-to-end employment and development - through resourcing, scheduling, daily/weekly goals, and monthly/quarterly performance evaluations
• Facilitate and supervise ongoing training(s) to ensure all employees are proficient in club sales, operations, fitness, and TITLE brand standards + policies
• Meet and collaborate with Regional Leadership and Corporate - with ongoing communication to deliver E2E club sales funnel through prospect/lead generation, first-time visitors, marketing/events, and new membership units
• Cultivate an evergreen source of energy and community-focused club culture that delivers high member satisfaction and achieves maximum profitability
• Delegate, oversee and lead all club operations and member engagement
• Monitor club appearance, including a clean, friendly, and well-maintained environment
• Execute and oversee employee interviewing, training, scheduling, and payroll upon start
• Adhere to all operational policies and maintain responsibilities for compliance with State & Federal employment
• Meet/exceed TITLE key performance indicators for club metrics - through daily, weekly, and monthly reports

Benefits

• ($XX,XXX) salary + monthly bonus incentives
• Full-benefit package (medical, dental, and vision)
• Enjoy discounted company merchandise and take classes for FREE

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: Bachelor's degree