General Manager - New Store Opening!

Bagel Brands

70d

About The Position

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew! Position Overview: As a General Manager, you are responsible for the financial performance of the store. You will continuously encourage strong team engagement and a healthy culture by ensuring that clear roles and responsibilities are understood. You will do this by setting appropriate expectations, holding team members accountable, and, as a team, delivering a great overall guest experience. To be successful in the General Manager role, you are expected to maximize opportunities for sales and traffic growth and be an inspiration to your team. You enable your team and the business by demonstrating a commitment to Team, Guest (& Quality), and Business. You bring the core values to life by embodying Caribou’s purpose: To create day-making experiences that spark a chain reaction of GOOD.

Requirements

• A minimum of 1-2 years of restaurant, retail, or guest service management experience and or combined experience and education.
• Must be 18 years of age or older.
• Have reliable transportation.
• Ability to work full-time (47 hours per week).
• The GM Role often entails overview hours including early mornings, evenings, weekends and holidays.
• Willingness to learn new systems and tools as they are introduced to support the business.

Nice To Haves

• ServSafe certification or ability to receive a certificate within 90 days of employment.
• Experience with sales building, Profit & Loss (P&L) statements, recruitment, and training.
• Keen aptitude for store systems including Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc.
• Valid driver’s license.
• High school diploma or GED equivalent.

Responsibilities

• Ensure the store is fully staffed for upcoming shifts, including making certain that all store schedules are up to date and written in a timely and effective manner.
• Develop creative team member engagement strategies and foster a culture of continuous internal growth and development.
• Build and maintain a high-performing team through goal and standard setting, accountability, inspiration, and consistency by utilizing Caribou tools and resources.
• Responsible for the execution and team training completion of role-based training programs, promotional window training, and all other onboarding and training initiatives.
• Provide ongoing coaching, feedback, and recognition to team members to support their development, enhance performance, and foster a positive and motivating work environment.
• Model and uphold company policies, practices, and standards, and ensure a safe and supportive environment for team members and guests.
• Lead by example to inspire and empower team members to deliver outstanding guest experiences by fostering a culture of excellence, continuous improvement, and fun.
• Facilitate the timely resolution of employee/customer relations, supply chain management, and asset management-related issues.
• Drive strategies to consistently improve guest satisfaction, speed of service, and loyalty through actionable insights and results-driven initiatives.
• Take ownership and lead with passion and vision to drive store performance, inspiring the team to drive sales, profitability, and operational excellence.
• Manage supply chain processes and asset management to ensure timely replenishment, accurate stock levels, and efficient resource allocation.
• Utilize financial planning knowledge to manage budgets for the store and company.
• Manage the Operating Statement and other financial inputs to analyze trends.
• Ensure cash flow growth through appropriate and ethical fiscal responsibility.
• Create energy, enthusiasm, and focus on meeting and exceeding sales goals.
• Manage inventory and waste to ensure operational efficiency and minimize loss.
• Maintain rigorous standards in food safety, sanitation, and health protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees