General Manager - Music School

YEB PAYROLL LLC•Palo Alto, CA

About The Position

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 350 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! The General Manager runs the show from AC/DC to Zappa, creating a safe and cool environment for students to achieve their musical and creative potential. The General Manager is responsible for improving efficiency and increasing location profitability while managing the school’s operations.

Requirements

3+ years work experience in management, sales, marketing, or customer service-related role
Experience reviewing and managing a P&L or budget
Excellent customer service skills
Strong experience recruiting and managing staff
Excellent communication skills (written and verbal)
Proven problem-solving skills
A collaborator who works well across diverse populations
Strong work ethic, integrity, and leadership skills
Detail-oriented with strong organizational skills
Experience and interest in working with children
Passion and/or interest in music and the arts
Entrepreneurial spirit and drive to grow a small business

Responsibilities

Provide an exceptional experience for students and parents, delivering strong engagement and maximizing student enrollment
Oversee and guide a team of instructional and administrative staff to cultivate a collaborative and supportive work environment while delivering a high quality educational experience
Manage the school’s Profit & Loss (P&L) statement, including data analysis, budget tracking, and cost control to enhance financial performance
Manage the creation of high-quality events to foster a sense of community, motivate students, and ensure their continued participation.
Provide top-quality customer service, including billing, schedule management, and clear and timely communication
Be a Brand Ambassador. Build relationships in the local community, networking with local businesses, service organizations, and other educational institutions, to increase visibility, create performance opportunities, and drive the business.
Hire and onboard staff members. This includes recruiting and training to ensure they are successful in their roles and contribute to the success of the school.
Promote Diversity and Inclusion to create a welcoming and respectful environment for all individuals.
Deliver results through the management of educational and business Key Performance Indicators (KPIs)
Manage the marketing, sales, and promotions to drive school and student success
Manage staff and school facilities to ensure a safe experience for all students. This includes maintaining staff compliance with safety standards and following protocols.